Opentext Firstclass Desktop ClientApplication · Opentext

CVE-2004-0037

HIGH · 7.5 CVSS v2.0 Published 2004-01-20
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
84/100
Remediation priority · High
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
FirstClass Desktop Client 7.1 allows remote attackers to execute arbitrary commands via hyperlinks in FirstClass RTF messages.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

FirstClass Desktop Client 7.1 contains a vulnerability where malicious hyperlinks embedded in RTF (Rich Text Format) messages can be crafted to execute arbitrary system commands on the client machine when the user interacts with these hyperlinks.

MitigationOrganizations should obtain and apply available patches from FirstClass, or upgrade to a newer version of the client software. Users should be trained to avoid clicking untrusted hyperlinks in FirstClass messages.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Opentext Firstclass Desktop ClientApplication
Affected:= 7.1

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Authentication
None
Confidentiality
Partial
Integrity
Partial
Availability
Partial

AV:N/AC:L/Au:N/C:P/I:P/A:P

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Confirm FirstClass Desktop Client is installed
    Check the system for the presence of FirstClass Desktop Client software. Look for FirstClass in installed programs (Windows Add/Remove Programs, or check common installation directories).
    Affected if FirstClass Desktop Client version 7.1 is installed on the system
  2. Verify the exact version number
    Open the FirstClass application and check its version information (typically via Help > About or the application properties), or check the Windows registry or program files for version details.
    Affected if The installed version is exactly 7.1 (no patches applied)
  3. Check if RTF message support is enabled
    Review FirstClass client settings for RTF/Rich Text message handling capability. This may be in message preferences or general client settings.
    Affected if RTF message support is enabled and the client processes incoming RTF-formatted messages

You are affected if FirstClass Desktop Client version 7.1 is installed with RTF message handling enabled and users receive malicious RTF messages with crafted hyperlinks.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Organizations should obtain and apply available patches from FirstClass, or upgrade to a newer version of the client software. Users should be trained to avoid clicking untrusted hyperlinks in FirstClass messages.

Fix this in Opentext Firstclass Desktop Client Scoped from the published advisory
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing2.0 h
  • Review / QA1.0 h
9.0 hours of engineering $1,600
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Scan for this in your stack

Free · runs locally
dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2004-0037 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data