OsticketApplication · Enhancesoft

CVE-2005-1439

HIGH · 7.5 CVSS v2.0 Published 2005-05-03
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
84/100
Remediation priority · High
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Directory traversal vulnerability in attachments.php in osTicket allows remote attackers to read arbitrary files via .. sequences in the file parameter.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Directory traversal vulnerability in osTicket's attachments.php allows remote attackers to read arbitrary files on the server by using ../ sequences in the file parameter. This bypasses intended access restrictions and can expose sensitive system files, configuration files, or other confidential data accessible to the web server process.

MitigationUpgrade to a patched version of osTicket if available, or implement strict input validation on the file parameter to reject sequences containing ../ or other path traversal patterns. Additionally, enforce proper file access controls and web server chroot configurations to limit exposure.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
OsticketApplication
Affected:all versions

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Authentication
None
Confidentiality
Partial
Integrity
Partial
Availability
Partial

AV:N/AC:L/Au:N/C:P/I:P/A:P

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify if osTicket is installed
    Search the web server's document root for osTicket files or directories, or check for osTicket-related processes/services running on the system
    Affected if osTicket is found to be installed on the server
  2. Locate the attachments.php file
    Search web-accessible directories for a file named attachments.php, typically found in the main osTicket installation directory or a scp/attachments subdirectory
    Affected if The file attachments.php exists in the osTicket installation
  3. Verify the file parameter is accessible
    Access the attachments.php script via HTTP/HTTPS and observe if it accepts a 'file' parameter in the query string without requiring authentication
    Affected if The attachments.php script is reachable and accepts a 'file' parameter without authentication
  4. Test for directory traversal vulnerability
    Send a request to attachments.php with a 'file' parameter containing ../ sequences attempting to access a file outside the intended attachments directory (e.g., ../../../etc/passwd or ../../config.php)
    Affected if The server returns content from files outside the intended attachments directory, confirming the traversal vulnerability is exploitable

The environment is affected if osTicket is installed with an accessible attachments.php that allows reading files outside the intended directory via ../ sequences in the file parameter.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Upgrade to a patched version of osTicket if available, or implement strict input validation on the file parameter to reject sequences containing ../ or other path traversal patterns. Additionally, enforce proper file access controls and web server chroot configurations to limit exposure.

Fix this in Osticket Scoped from the published advisory
  • Consultation2.0 h
  • Implementation2.0 h
  • Testing2.0 h
  • Review / QA1.0 h
7.0 hours of engineering $1,240
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Scan for this in your stack

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dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2005-1439 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
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