CVE-2008-0395
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedKayako SupportSuite 3.11.01 allows remote attackers to obtain server configuration information via a direct request to syncml/index.php, which prints the contents of the $_SERVER superglobal.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceKayako SupportSuite 3.11.01 contains an information disclosure vulnerability in syncml/index.php. When accessed directly, this script outputs the entire $_SERVER superglobal, revealing sensitive server configuration details including paths, server software versions, and potentially environment variables.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 3.11.01CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Authentication
- None
- Confidentiality
- Partial
- Integrity
- None
- Availability
- None
AV:N/AC:L/Au:N/C:P/I:N/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Locate Kayako SupportSuite installationSearch the web server document root for the SupportSuite installation directory, typically named 'supportsuite' or 'kayako', or look for files such as 'index.php' with Kayako branding.Affected if The product is found on the server.
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Determine installed versionCheck the version by reviewing version information files in the SupportSuite directory, typically found in a version.php, about.php, or admin control panel 'System Information' section. Compare against 3.11.01.Affected if The installed version is exactly 3.11.01.
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Verify syncml module existsCheck if the 'syncml' directory exists in the SupportSuite web root and contains index.php. Typical path: /supportsuite/syncml/index.php or similar depending on installation directory.Affected if The syncml/index.php file exists in the web-accessible directory.
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Test if vulnerable script is accessibleUsing a web browser or curl command, request the syncml/index.php script directly (e.g., http://yourdomain.com/supportsuite/syncml/index.php). Observe if the page outputs server configuration variables or the full $_SERVER superglobal.Affected if The script is accessible and displays $_SERVER contents or sensitive server configuration details.
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Check if verbose debug output is enabledReview the syncml module configuration files or global configuration for debug/verbose mode settings. Check if error reporting or debug output is enabled in PHP configuration or application settings.Affected if Debug or verbose output is enabled, making the disclosure more severe.
A user is affected if they are running Kayako SupportSuite version 3.11.01 with the syncml/index.php script accessible and exposing $_SERVER data when accessed directly.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataRestrict public access to syncml/index.php via web server configuration (e.g., .htaccess, IP restrictions) or remove/disable the syncml module in production deployments. If the functionality is needed, disable verbose debug output.
- Consultation1.0 h
- Implementation1.0 h
- Testing1.0 h
- Review / QA1.0 h
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Free · runs locallyCheck whether your project pulls in CVE-2008-0395 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2008-0395 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.
- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data