Servicedesk PlusApplication · Manageengine

CVE-2008-1299

MEDIUM · 6.1 CVSS v3.1 Published 2008-03-12
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
68/100
Remediation priority · Elevated
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Cross-site scripting (XSS) vulnerability in SolutionSearch.do in ManageEngine ServiceDesk Plus 7.0.0 Build 7011 for Windows allows remote attackers to inject arbitrary web script or HTML via the searchText parameter. NOTE: the provenance of this information is unknown; the details are obtained solely from third party information.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Reflected XSS vulnerability in ManageEngine ServiceDesk Plus 7.0.0 where the searchText parameter in SolutionSearch.do is not properly sanitized, allowing attackers to inject arbitrary HTML or JavaScript that executes in victim browsers.

MitigationImplement proper input validation and output encoding for the searchText parameter; consider using a vetted XSS prevention library and applying context-aware escaping before rendering user-supplied data in HTML responses.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Servicedesk PlusApplication
Affected:= 7.0.0

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Confirm ManageEngine ServiceDesk Plus installation
    Locate the ServiceDesk Plus installation directory and identify the installed version. Common paths include C:\ManageEngine\ServiceDesk or /opt/ManageEngine/ServiceDesk. Check for version.txt, about.html, or the login page which typically displays the version.
    Affected if The product is not ManageEngine ServiceDesk Plus or the version cannot be determined
  2. Verify exact version is 7.0.0
    Compare your installed ServiceDesk Plus version against the affected range. Only version 7.0.0 is vulnerable. Check release notes, version files, or the web interface footer for the build number.
    Affected if The installed version is not exactly 7.0.0
  3. Confirm SolutionSearch.do endpoint is accessible
    Access the ServiceDesk Plus web interface and attempt to reach the SolutionSearch.do endpoint. This is typically found in the solution search or knowledge base functionality.
    Affected if The SolutionSearch.do endpoint does not exist or is not accessible in the installed version
  4. Test searchText parameter for reflected input
    Submit a request to SolutionSearch.do with a benign test value in the searchText parameter (for example, searchText=test123). Examine the HTTP response to see if the value is reflected back in the HTML output without encoding or sanitization.
    Affected if The searchText parameter value is reflected in the response without proper HTML encoding, indicating lack of input sanitization

You are affected only if you have ManageEngine ServiceDesk Plus version 7.0.0 with the SolutionSearch.do endpoint accessible and the searchText parameter reflecting unsanitized input.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Implement proper input validation and output encoding for the searchText parameter; consider using a vetted XSS prevention library and applying context-aware escaping before rendering user-supplied data in HTML responses.

Fix this in Servicedesk Plus Scoped from the published advisory
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing2.0 h
  • Review / QA1.0 h
9.0 hours of engineering $1,600
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Scan for this in your stack

Free · runs locally
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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2008-1299 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data