CVE-2011-2404
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedA certain ActiveX control in HPTicketMgr.dll in HP Easy Printer Care Software 2.5 and earlier allows remote attackers to download an arbitrary program onto a client machine, and execute this program, via unspecified vectors, a different vulnerability than CVE-2011-4786 and CVE-2011-4787.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceAn ActiveX control vulnerability in HPTicketMgr.dll within HP Easy Printer Care Software 2.5 and earlier allows remote attackers to download and execute arbitrary programs on client machines via unspecified vectors, enabling complete system compromise.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data<= 2.5CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Authentication
- None
- Confidentiality
- Partial
- Integrity
- Partial
- Availability
- Partial
AV:N/AC:L/Au:N/C:P/I:P/A:P
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Verify HP Easy Printer Care Software is installedOpen Control Panel > Programs and Features, or run 'wmic product get name,version' to list installed software. Look for 'HP Easy Printer Care' in the list.Affected if The software is listed as installed on the system.
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Check the installed version numberIn Programs and Features, click on HP Easy Printer Care to view the version, or run 'wmic product where "name like '%HP Easy Printer Care%'" get version'. Note the exact version number displayed.Affected if The version is 2.5 or any version lower than 2.5.
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Locate the vulnerable HPTicketMgr.dll fileSearch for the file HPTicketMgr.dll on the system using File Explorer search or the command 'dir /s C:\HPTicketMgr.dll'. Also check common HP installation paths such as C:\Program Files\HP or C:\Program Files (x86)\HP\Easy Printer Care.Affected if The file HPTicketMgr.dll is found on the system.
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Confirm the ActiveX control is registeredOpen the Windows Registry Editor and search for the CLSID associated with HPTicketMgr.dll under HKEY_CLASSES_ROOT\CLSID, or look for the string 'HPTicketMgr' under HKEY_CLASSES_ROOT\TypeLib. If registered, the control can be invoked by malicious web pages.Affected if The ActiveX control is registered in the Windows registry.
The system is affected if HP Easy Printer Care Software version 2.5 or lower is installed AND the HPTicketMgr.dll ActiveX control is present and registered on the system.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataDisable or remove the vulnerable ActiveX control HPTicketMgr.dll, or upgrade to a patched version of HP Easy Printer Care Software if available.
- Consultation4.0 h
- Implementation8.0 h
- Testing4.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,120.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2011-2404 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2011-2404 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data