Ciscoworks Common ServicesApplication · Cisco
CVE-2011-3310
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedThe Home Page component in Cisco CiscoWorks Common Services before 4.1 on Windows, as used in CiscoWorks LAN Management Solution, Cisco Security Manager, Cisco Unified Service Monitor, Cisco Unified Operations Manager, CiscoWorks QoS Policy Manager, and CiscoWorks Voice Manager, allows remote authenticated users to execute arbitrary commands via a crafted URL, aka Bug IDs CSCtq48990, CSCtq63992, CSCtq64011, CSCtq64019, CSCtr23090, and CSCtt25535.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceA command injection vulnerability exists in the Home Page component of CiscoWorks Common Services before version 4.1 on Windows. Remote authenticated users can execute arbitrary operating system commands by submitting a crafted URL to the vulnerable component. This affects multiple Cisco management products that bundle the vulnerable Common Services library.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data
Ciscoworks Common ServicesApplication
<= 4.0.1= 2.2= 3.0.5= 3.0.6= 3.1= 3.1.1= 3.2= 3.3all versionsCVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Authentication
- Single
- Confidentiality
- Complete
- Integrity
- Complete
- Availability
- Complete
AV:N/AC:L/Au:S/C:C/I:C/A:C
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify CiscoWorks Common Services versionLocate the CiscoWorks Common Services installation and check its version information. This is typically found in the program's about dialog, installation directory, or Windows registry under the CiscoWorks uninstall entry.Affected if The installed version is one of the following: 2.2, 3.0.5, 3.0.6, 3.1, 3.1.1, 3.2, 3.3, or any version 4.0.1 and below. Version 4.1 and later are not affected.
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Confirm Windows operating systemVerify that the system is running Microsoft Windows. The CVE explicitly states the vulnerability affects CiscoWorks Common Services on Windows platforms.Affected if The operating system is any version of Microsoft Windows.
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Determine if Home Page web component is accessibleThe vulnerability resides in the Home Page component of Common Services. Check if the CiscoWorks web interface is running and accessible. This is typically accessed via HTTP/HTTPS on ports 1741 or similar management ports.Affected if The CiscoWorks Common Services web interface (Home Page component) is accessible and responding to requests.
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Assess network exposure of management interfaceReview firewall rules and network configuration to determine if the CiscoWorks management web interface is exposed to network access beyond trusted administrators.Affected if The management interface is reachable from untrusted networks or the internet, allowing remote authenticated users to submit crafted URLs.
You are affected if CiscoWorks Common Services version 4.0.1 or below (including specific versions 2.2, 3.0.5, 3.0.6, 3.1, 3.1.1, 3.2, 3.3) is installed on Windows, and the Home Page web component is accessible to remote authenticated users.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scopedApply the vendor patch by upgrading CiscoWorks Common Services to version 4.1 or later, or apply available updates for the affected Cisco products (LMS, Security Manager, Service Monitor, Operations Manager, QPM, Voice Manager). If immediate patching is not possible, restrict network access to management interfaces to trusted users only.
CiscoWorks Common Services 4.1 or later
- 1. Backup the current CiscoWorks Common Services installation and all associated configurations
- 2. Review CiscoWorks product compatibility documentation to ensure your environment (LMS, Security Manager, etc.) supports Common Services 4.1
- 3. Download CiscoWorks Common Services version 4.1 or later from the Cisco Software Download Center (requires valid Cisco service contract)
- 4. Stop all CiscoWorks services on the Windows server
- 5. Install the Common Services 4.1 upgrade following the Cisco installation guide
- 6. Restart CiscoWorks services and verify all components are operational
- 7. Validate that the Home Page component is accessible and functioning correctly
- 8. Confirm the vulnerability is addressed by attempting the previously malicious URL (should be blocked or sanitized)
Generated from the published advisory — verify against the referenced sources before acting.
Fix this in Ciscoworks Common Services
Scoped from the published advisory
- Consultation4.0 h
- Implementation8.0 h
- Testing6.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,600.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2011-3310 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2011-3310 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
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