CVE-2013-6838
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedAn unspecified Enghouse Interactive Professional Services "addon product" in Enghouse Interactive IVR Pro (VIP2000) 9.0.3 (rel903), when using OpenVZ and fallback customization, uses the same SSH private key across different customers' installations, which allows remote attackers to gain privileges by leveraging knowledge of this key.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceThe Enghouse Interactive IVR Pro (VIP2000) 9.0.3 addon product uses a hardcoded SSH private key that is identical across all customer installations. When deployed with OpenVZ and fallback customization, this key is static and shared, allowing any attacker who discovers the key to SSH into any affected installation with elevated privileges.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 9.0.3CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Authentication
- None
- Confidentiality
- Complete
- Integrity
- Complete
- Availability
- Complete
AV:N/AC:L/Au:N/C:C/I:C/A:C
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify installed IVR Pro versionQuery the system or application inventory for Enghouse Interactive IVR Pro (VIP2000) and note the exact version numberAffected if Version is exactly 9.0.3
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Confirm SSH service is activeCheck if the SSH daemon is running on the system using systemctl status sshd or equivalent commandAffected if SSH is enabled and running on the affected IVR system
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Locate SSH private key fileSearch for SSH private key files in the application directories, typically under /etc/ssh/, the IVR product installation path, or within the addon product directoriesAffected if A static SSH private key exists in a common or product-default location
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Compare key across installationsIf possible, compare the discovered private key against known references or check if the same key appears in standard documentation/configurations for this productAffected if The private key matches the documented hardcoded key common to all 9.0.3 installations
If the installed version is exactly 9.0.3 and a static SSH private key is present in the product or system configuration, the environment is affected by this hardcoded credential vulnerability.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataGenerate and deploy unique SSH key pairs for each customer installation. Rotate all existing SSH credentials and audit for any other hardcoded secrets in the addon product.
- Consultation8.0 h
- Implementation16.0 h
- Testing4.0 h
- Review / QA4.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $9,280.
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Free · runs locallyCheck whether your project pulls in CVE-2013-6838 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2013-6838 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
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