Unified Web And E Mail Interaction ManagerApplication · Cisco
CVE-2014-2194
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedsystem/egain/chat/entrypoint in Cisco Unified Web and E-mail Interaction Manager 9.0(2) allows remote attackers to have an unspecified impact by injecting a spoofed XML external entity.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceXML External Entity (XXE) injection vulnerability in Cisco Unified Web and E-mail Interaction Manager 9.0(2) at the /system/egain/chat/entrypoint endpoint. Remote attackers can inject spoofed XML external entities, potentially enabling file disclosure, SSRF, or denial of service through malicious XML payload processing.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data
Unified Web And E Mail Interaction ManagerApplication
= 9.0\(2\)CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- M
- Authentication
- None
- Confidentiality
- Partial
- Integrity
- Partial
- Availability
- Partial
AV:N/AC:M/Au:N/C:P/I:P/A:P
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify Cisco Unified Web and E-Mail Interaction Manager installationLocate the application installation directory or check system inventory for the presence of Cisco Unified Web and E-Mail Interaction Manager softwareAffected if The application is installed on the system
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Verify the installed version is 9.0(2)Check the application version through its administrative interface, installation logs, or version file in the installation directory. Compare against the affected version 9.0(2)Affected if The installed version is exactly 9.0(2)
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Confirm the vulnerable endpoint is accessibleCheck if the /system/egain/chat/entrypoint URL path is accessible on the web server hosting the application. This can be verified via web server configuration or by attempting to access the endpoint (with authorization)Affected if The /system/egain/chat/entrypoint endpoint is reachable over the network
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Verify XML processing is enabled for the endpointInspect the application's XML parser configuration or test the endpoint with a benign XML request to confirm it processes XML inputAffected if The endpoint accepts and processes XML requests without disabling XXE parsing
A system is affected if it has Cisco Unified Web and E-Mail Interaction Manager version 9.0(2) installed with the /system/egain/chat/entrypoint endpoint accessible and XML processing enabled.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataDisable XML external entity (XXE) processing in the application's XML parser configuration, or apply vendor-provided patches if available. Until patched, consider restricting network access to the vulnerable endpoint.
Fix this in Unified Web And E Mail Interaction Manager
Scoped from the published advisory
- Consultation4.0 h
- Implementation3.0 h
- Testing3.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,440.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2014-2194 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2014-2194 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data