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FreshdeskWordPress extension · Freshworks

CVE-2015-10102

MEDIUM · 6.1 CVSS v3.1 Published 2023-04-17
Patch available
A vendor patch is available. No clean upgrade release — apply the published patch.
See remediation →
68/100
Remediation priority · Elevated
Remotely reachable No privileges Patch available

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A vulnerability, which was classified as critical, has been found in Freshdesk Plugin 1.7 on WordPress. Affected by this issue is some unknown functionality. The manipulation leads to open redirect. The attack may be launched remotely. Upgrading to version 1.8 is able to address this issue. The patch is identified as 2aaecd4e0c7c6c1dc4e6a593163d5f7aa0fa5d5b. It is recommended to upgrade the affected component. VDB-226118 is the identifier assigned to this vulnerability.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis
How this class of weakness works · CWE-601

The application redirects the browser to a URL taken from user input without validating it, so an attacker can craft a link on your trusted domain that quietly bounces victims to a malicious site. It is a staple of phishing and token theft. The fix is to allow-list redirect destinations or use indirect reference keys, never a raw user-supplied URL.

General guidance for the open redirect class — the official description and references above are authoritative for this specific CVE. Want a bespoke review and a reviewed fix? Ask our team →

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
FreshdeskWordPress extension
Affected:= 1.7

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Patch available Apply the vendor patch
Vendor patch github.com →
Recommended fix High confidence

1.8

  1. 1. Log in to the WordPress admin dashboard
  2. 2. Navigate to Plugins > Installed Plugins
  3. 3. Locate the Freshdesk plugin in the list
  4. 4. If an update is available, click 'Update Now' to upgrade to version 1.8
  5. 5. Alternatively, manually download Freshdesk plugin version 1.8 from the WordPress plugin repository
  6. 6. Deactivate the current plugin version
  7. 7. Delete the existing Freshdesk plugin files
  8. 8. Upload and install the fresh version 1.8

Generated from the published advisory — verify against the referenced sources before acting.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2015-10102 in production — separate from our analysis above.

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What this is

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What belongs here
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  • Version or environment caveats, and links to real fixes
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