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FinesseApplication · Cisco

CVE-2016-6442

HIGH · 8.8 CVSS v3.0 Published 2016-10-27
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
95/100
Remediation priority · Urgent
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A vulnerability in Cisco Finesse Agent and Supervisor Desktop Software could allow an unauthenticated, remote attacker to conduct a cross-site request forgery (CSRF) attack against the user of the web interface. More Information: CSCvb57213. Known Affected Releases: 11.0(1).

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

This is a cross-site request forgery (CSRF) vulnerability in Cisco Finesse Agent and Supervisor Desktop Software. An unauthenticated, remote attacker can craft malicious requests that trick authenticated users into performing unintended actions on the web interface, such as modifying agent settings or executing administrative commands.

MitigationApply the vendor patch from Cisco (CSCvb57213) for the affected release 11.0(1). CSRF protections include implementing anti-CSRF tokens, validating Origin/Referer headers, and using SameSite cookie attributes.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
FinesseApplication
Affected:= 11.0\(1\)_base

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed Cisco Finesse version
    Access the Cisco Finesse administration console or check the software inventory. Look for the version number in the system information or about page. For command-line access, use the 'show version' or 'utils vmtools' commands if available on the underlying platform.
    Affected if The installed version is exactly 11.0(1)_base
  2. Confirm web interface is accessible and in use
    Verify that the Cisco Finesse Agent or Supervisor Desktop web interface is deployed and accessible to end users. Check if agents and supervisors log in to the web-based desktop application.
    Affected if The web interface is deployed and users authenticate to it
  3. Inspect login and form submissions for CSRF tokens
    Log into the Finesse web desktop as an agent or supervisor. Use browser developer tools to examine HTML forms during login and subsequent actions (such as modifying agent state, handling calls, or accessing supervisor functions). Look for hidden input fields containing anti-CSRF tokens or unique session identifiers in each POST request.
    Affected if Forms do not contain anti-CSRF tokens in hidden fields, or the same token value is reused across sessions
  4. Check HTTP response headers for CSRF protections
    Using browser developer tools or a proxy, capture HTTP responses from the Finesse server. Inspect the headers for SameSite cookie attributes, and check if Origin or Referer headers are validated on incoming POST requests.
    Affected if Cookies lack SameSite attributes and the application accepts requests without validating Origin/Referer headers

You are affected if Cisco Finesse version 11.0(1)_base is deployed and the web interface lacks anti-CSRF tokens in forms and does not validate Origin/Referer headers or use SameSite cookies.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Apply the vendor patch from Cisco (CSCvb57213) for the affected release 11.0(1). CSRF protections include implementing anti-CSRF tokens, validating Origin/Referer headers, and using SameSite cookie attributes.

Fix this in Finesse Scoped from the published advisory
  • Consultation2.0 h
  • Implementation2.0 h
  • Testing4.0 h
  • Review / QA2.0 h
10.0 hours of engineering $1,720
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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2016-6442 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data