Apple SupportApplication · Apple

CVE-2017-7147

MEDIUM · 5.3 CVSS v3.0 Published 2017-10-23
Fix available
A fix is available. Upgrade to after 1.1.1 or later.
See remediation →
62/100
Remediation priority · Elevated
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
An issue was discovered in certain Apple products. The Apple Support app before 1.2 for iOS is affected. The issue involves the "Analytics" component. It allows remote attackers to obtain sensitive analytics information by leveraging its presence in a cleartext HTTP transmission to an Adobe Marketing Cloud server operated for Apple, as demonstrated by information about the installation date and time.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

The Apple Support app before version 1.2 for iOS transmits sensitive analytics data (including installation date and time) to an Adobe Marketing Cloud server over unencrypted HTTP. Attackers on the network path can intercept this cleartext traffic to obtain confidential user analytics information.

MitigationUpgrade Apple Support app to version 1.2 or later, which uses encrypted HTTPS for analytics transmission. Alternatively, implement network-level TLS inspection or block cleartext HTTP traffic to the analytics endpoint.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Apple SupportApplication
Affected:<= 1.1.1

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
None
Availability
None

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Locate Apple Support app on iOS device
    Open Settings on the iOS device, tap General, then select iPhone Storage (or iPad Storage on iPad). Scroll through the alphabetical list of installed applications to find Apple Support.
    Affected if Apple Support appears in the installed apps list
  2. Determine the installed version number
    With Apple Support selected in the storage list, view the version information displayed on the app details screen. Note the version number shown (for example: 1.1.1, 1.1.0, or lower).
    Affected if A version number is displayed and can be read
  3. Compare version against affected range
    Compare the observed version number to the affected range: versions 1.1.1 and below are vulnerable. Version 1.2 and later are not affected.
    Affected if The installed version is 1.1.1 or any version lower than 1.1.1

If the installed Apple Support app version is 1.1.1 or lower, the device transmits analytics data over unencrypted HTTP and is affected by this vulnerability.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 1.1.1
Interim mitigation

Upgrade Apple Support app to version 1.2 or later, which uses encrypted HTTPS for analytics transmission. Alternatively, implement network-level TLS inspection or block cleartext HTTP traffic to the analytics endpoint.

Fix this in Apple Support Scoped from the published advisory
  • Consultation2.0 h
  • Implementation2.0 h
  • Testing1.0 h
  • Review / QA1.0 h
6.0 hours of engineering $1,090
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Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2017-7147 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data