Workcentre 3655i FirmwareOperating system · Xerox

CVE-2018-20769

HIGH · 7.5 CVSS v3.0 Published 2019-02-10
Fix available
A fix is available. Upgrade to 073.060.048.15000 / 073.190.048.15000 or later.
See remediation →
84/100
Remediation priority · High
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
An issue was discovered on Xerox WorkCentre 3655, 3655i, 58XX, 58XXi, 59XX, 59XXi, 6655, 6655i, 72XX, 72XXi, 78XX, 78XXi, 7970, 7970i, EC7836, and EC7856 devices before R18-05 073.xxx.0487.15000. There is a Local File Inclusion vulnerability.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

This is a Local File Inclusion (LFI) vulnerability affecting multiple Xerox WorkCentre printer models. The vulnerability allows unauthenticated attackers to access local files on the device's filesystem by manipulating file path parameters in web requests. This can expose sensitive system files, configuration data, and credentials stored on the device.

MitigationApply firmware version R18-05 073.xxx.0487.15000 or later to affected Xerox WorkCentre devices. If patching is not immediately possible, restrict network access to the device's web management interface using firewall rules or VLAN segmentation.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Workcentre 3655i FirmwareOperating system
Affected:< 073.060.048.15000
Workcentre 3655 FirmwareOperating system
Affected:< 073.060.048.15000
Workcentre 5890i FirmwareOperating system
Affected:< 073.190.048.15000
Workcentre 5865i FirmwareOperating system
Affected:< 073.190.048.15000
Workcentre 5875i FirmwareOperating system
Affected:< 073.190.048.15000
Workcentre 5845 FirmwareOperating system
Affected:< 073.190.048.15000
Workcentre 5865 FirmwareOperating system
Affected:< 073.190.048.15000
Workcentre 5875 FirmwareOperating system
Affected:< 073.190.048.15000

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify the Xerox WorkCentre model
    Locate the model number on the device physical label or check the web interface login page for the model name
    Affected if The model is one of: 3655i, 3655, 5890i, 5865i, 5875i, 5845, 5865, or 5875
  2. Determine the installed firmware version
    Access the device web interface and navigate to the Properties or About page to view the firmware version, or use the embedded web server status page
    Affected if The firmware version is below 073.060.048.15000 for 3655i/3655 models, or below 073.190.048.15000 for all other affected models
  3. Verify web management interface accessibility
    Confirm the device HTTP/HTTPS web interface is reachable on the network by attempting to access the device IP address from a browser
    Affected if The web interface is exposed and reachable on the network (this is required for the LFI attack vector)
  4. Check for suspicious file access patterns in logs
    Review device system logs or web server access logs for unusual requests containing directory traversal patterns such as '../' or absolute file paths like '/etc/passwd'
    Affected if Logs show requests with file path parameters that may indicate exploitation attempts

A user is affected if they have a matching model with firmware below the specified version AND the device web management interface is network-accessible.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to 073.060.048.15000 / 073.190.048.15000 or later
Fixed in 073.060.048.15000073.190.048.15000
Interim mitigation

Apply firmware version R18-05 073.xxx.0487.15000 or later to affected Xerox WorkCentre devices. If patching is not immediately possible, restrict network access to the device's web management interface using firewall rules or VLAN segmentation.

Fix this in Workcentre 3655i Firmware Scoped from the published advisory
  • Consultation3.0 h
  • Implementation2.0 h
  • Testing2.0 h
  • Review / QA1.0 h
8.0 hours of engineering $1,440
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Scan for this in your stack

Free · runs locally
dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2018-20769 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data