Sharefile Storagezones ControllerApplication · Citrix
CVE-2021-22932
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedAn issue has been identified in the CTX269106 mitigation tool for Citrix ShareFile storage zones controller which causes the ShareFile file encryption option to become disabled if it had previously been enabled. Customers are only affected by this issue if they previously selected “Enable Encryption” in the ShareFile configuration page and did not re-select this setting after running the CTX269106 mitigation tool. ShareFile customers who have not run the CTX269106 mitigation tool or who re-selected “Enable Encryption” immediately after running the tool are unaffected by this issue.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceThe CTX269106 mitigation tool for Citrix ShareFile storage zones controller contains a logic flaw that inadvertently disables file encryption if it was previously enabled. This occurs when customers run the mitigation tool without re-selecting the 'Enable Encryption' option afterward. The vulnerability results in loss of data confidentiality protection through encryption, classified as HIGH severity (CVSS 7.5).
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data
Sharefile Storagezones ControllerApplication
< 5.11.19CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- None
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify the ShareFile Storage Zones Controller versionCheck the installed version of Citrix ShareFile Storage Zones Controller. On the StorageZones Controller server, open Programs and Features or check the installation directory for version information. The version is typically displayed in the format 5.x.x.Affected if The installed version is lower than 5.11.19 (e.g., 5.11.18, 5.10.x, etc.)
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Verify encryption status in ShareFile admin consoleLog in to the ShareFile Storage Zones Controller administration interface. Navigate to the encryption settings or 'Manage Encryption' section. Check whether file encryption is currently enabled or disabled.Affected if Encryption shows as disabled when it was previously enabled, or the status is unclear whether encryption was intentionally disabled.
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Review mitigation tool execution historyCheck system logs, deployment scripts, or documentation to determine if the CTX269106 mitigation tool was ever executed on this Storage Zones Controller. Look for execution timestamps and whether the 'Enable Encryption' option was re-selected after running the tool.Affected if The CTX269106 tool was run and 'Enable Encryption' was not explicitly re-selected afterward, indicating encryption may have been inadvertently disabled.
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Audit encryption configuration fileLocate and inspect the encryption configuration file on the Storage Zones Controller server. The configuration is typically stored in the ShareFile data directory or registry settings related to encryption. Check the 'EncryptionEnabled' or similar setting value.Affected if The configuration shows encryption is disabled or the setting value is 0/false when it should be enabled.
A user is affected if they run a ShareFile Storage Zones Controller version below 5.11.19, previously executed the CTX269106 mitigation tool without re-selecting Enable Encryption, and their encryption status is now disabled.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scoped5.11.19
Customers who ran the CTX269106 tool should immediately verify their ShareFile encryption status and re-select 'Enable Encryption' if it was disabled. Organizations should audit their ShareFile storage zones controllers to identify any instances where encryption was unintentionally disabled by the mitigation tool.
ShareFile Storagezones Controller 5.11.19 or later
- 1. Download ShareFile Storagezones Controller version 5.11.19 or later from support.citrix.com
- 2. Run the installer/upgrade on the Storagezones Controller server
- 3. After upgrading, navigate to the ShareFile administration console
- 4. Go to the ShareFile configuration page and verify that 'Enable Encryption' is selected
- 5. If 'Enable Encryption' is not selected, enable it and save the configuration
Generated from the published advisory — verify against the referenced sources before acting.
Fix this in Sharefile Storagezones Controller
Scoped from the published advisory
- Consultation2.0 h
- Implementation4.0 h
- Testing2.0 h
- Review / QA1.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $2,560.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2021-22932 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2021-22932 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Version or environment caveats, and links to real fixes
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