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Advanced Outbound TelephonyApplication · Oracle

CVE-2021-2398

HIGH · 8.1 CVSS v3.1 Published 2021-07-21
Fix available
A fix is available. Upgrade to after 12.2.10 or later.
See remediation →
87/100
Remediation priority · High
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Vulnerability in the Oracle Advanced Outbound Telephony product of Oracle E-Business Suite (component: Region Mapping). Supported versions that are affected are 12.1.1-12.1.3 and 12.2.3-12.2.10. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Advanced Outbound Telephony. Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Oracle Advanced Outbound Telephony accessible data as well as unauthorized access to critical data or complete access to all Oracle Advanced Outbound Telephony accessible data. CVSS 3.1 Base Score 8.1 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N).

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Vulnerability in Oracle Advanced Outbound Telephony's Region Mapping component allows low-privileged attackers with network access via HTTP to modify or access critical data. The flaw appears to be an authorization bypass (likely Insecure Direct Object Reference) where proper access controls on region mapping functions are not enforced for low-privileged users.

MitigationApply the relevant Oracle Critical Patch Update (CPU) for Oracle E-Business Suite 2021. Restrict network access to the Oracle E-Business Suite interfaces to authorized users only until patching is possible.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Advanced Outbound TelephonyApplication
Affected:>= 12.1.1, <= 12.1.3>= 12.2.3, <= 12.2.10

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify if Oracle Advanced Outbound Telephony is installed
    Locate the Oracle E-Business Suite installation and confirm the Advanced Outbound Telephony module is present. This is typically found in the Oracle Applications manager or through the Oracle E-Business Suite version information pages.
    Affected if The module is installed and accessible over the network.
  2. Check the installed version of Oracle Advanced Outbound Telephony
    Query the Oracle E-Business Suite version information for the Advanced Outbound Telephony component. This is usually accessible through the Oracle Applications menu or by querying the database version tables.
    Affected if The version falls within 12.1.1 through 12.1.3, or 12.2.3 through 12.2.10.
  3. Verify if the Region Mapping component is configured and accessible
    Check if the Region Mapping functionality within Advanced Outbound Telephony is enabled. This typically involves reviewing the module configuration or attempting to access the region mapping screens if you have any level of access.
    Affected if The Region Mapping component is accessible without elevated privileges.
  4. Inspect user access controls on Region Mapping functions
    Review the user roles and privileges assigned in Oracle E-Business Suite, specifically focusing on low-privileged users and their ability to access or modify Region Mapping settings. Check if any user with basic privileges can reach these functions via HTTP.
    Affected if Low-privileged users can access or modify region mapping data without proper authorization checks.
  5. Review HTTP access logs for Region Mapping endpoint activity
    Examine web server or Oracle E-Business Suite access logs for requests to region mapping-related URLs. Look for requests from users who should not have elevated privileges.
    Affected if Requests to Region Mapping functions are being made by users lacking proper administrative roles.

A user is affected if Oracle Advanced Outephony is installed with a version in the ranges 12.1.1-12.1.3 or 12.2.3-12.2.10, the Region Mapping component is accessible, and low-privileged users can access or modify region mapping data without proper authorization.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 12.2.10
Interim mitigation

Apply the relevant Oracle Critical Patch Update (CPU) for Oracle E-Business Suite 2021. Restrict network access to the Oracle E-Business Suite interfaces to authorized users only until patching is possible.

Fix this in Advanced Outbound Telephony Scoped from the published advisory
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing4.0 h
  • Review / QA2.0 h
12.0 hours of engineering $2,080
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,328.

Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2021-2398 in production — separate from our analysis above.

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What this is

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What belongs here
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  • Version or environment caveats, and links to real fixes
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