CVE-2021-28023
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedArbitrary file upload in Service import feature in ServiceTonic Helpdesk software version < 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysisThe application accepts uploaded files without properly checking their type or content, so an attacker can upload something executable. If it lands where the server will run it, that is remote code execution. Remediating it means validating content rather than just the extension, storing uploads outside the web root, and never executing them.
General guidance for the unrestricted file upload class — the official description and references above are authoritative for this specific CVE. Want a bespoke review and a reviewed fix? Ask our team →
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data< 9.0.035937CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scoped9.0.035937
ServiceTonic version 9.0.035937 or later
- Obtain the latest ServiceTonic Helpdesk version 9.0.035937 or later from the official vendor (www.servicetonic.com)
- Review ServiceTonic's official upgrade documentation for your specific deployment mode
- Schedule a maintenance window for the upgrade process
- Back up the current ServiceTonic database and configuration files
- Apply the upgrade following vendor-provided instructions
- After upgrade, verify the Service import feature no longer allows arbitrary file extraction to web-accessible directories
- Confirm the new version is running by checking the About or version information in the web interface
Generated from the published advisory — verify against the referenced sources before acting.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2021-28023 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2021-28023 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.
A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.
- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data