It Operations DirectorApplication · Hitachi

CVE-2021-29644

CRITICAL · 9.8 CVSS v3.1 Published 2021-10-12
Fix available
A fix is available. Upgrade to after 12-50-03 or later.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Hitachi JP1/IT Desktop Management 2 Agent 9 through 12 contains a remote code execution vulnerability because of an Integer Overflow. An attacker with network access to port 31016 may exploit this issue to execute code with unrestricted privileges on the underlying OS.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Hitachi JP1/IT Desktop Management 2 Agent versions 9-12 contains an integer overflow vulnerability allowing remote code execution. An attacker with network access to port 31016 can exploit this to execute arbitrary code with unrestricted system privileges.

MitigationApply the vendor patch or upgrade to a non-vulnerable version. Restrict network access to port 31016 to authorized management systems only until patching is complete.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
It Operations DirectorApplication
Affected:>= 02-50, <= 02-50-07>= 03-00, <= 03-00-12>= 04-00, <= 04-00-17>= 04-50, <= 04-50-16
Job Management Partner 1\/it Desktop Management ManagerApplication
Affected:>= 09-50, <= 09-50-03>= 10-01, <= 10-01-06>= 10-10, <= 10-10-16
Job Management Partner 1\/it Desktop Management 2 ManagerApplication
Affected:>= 10-50, <= 10-50-11
Job Management Partner 1\/remote Control AgentApplication
Affected:>= 08-00, <= 08-00-04>= 08-10, <= 08-10-05>= 08-51, <= 08-51-18>= 09-00, <= 09-00-07>= 09-50, <= 09-50-09>= 09-51, <= 09-51-15
Job Management Partner 1\/software Distribution ClientApplication
Affected:>= 08-00, <= 08-00-05>= 08-10, <= 08-10-06>= 08-51, <= 08-51-19>= 09-00, <= 09-00-09>= 09-50, <= 09-50-09>= 09-51, <= 09-51-13
Job Management Partner 1\/software Distribution ManagerApplication
Affected:>= 08-00, <= 08-00-07>= 08-10, <= 08-10-06>= 08-51, <= 08-51-19>= 09-00, <= 09-00-09>= 09-50, <= 09-50-09>= 09-51, <= 09-51-13
Jp1\/it Desktop Management ManagerApplication
Affected:>= 09-50, <= 09-50-03>= 09-51, <= 09-51-05>= 10-00, <= 10-00-02>= 10-01, <= 10-01-05>= 10-02, <= 10-02-05>= 10-10, <= 10-10-16
Jp1\/it Desktop Management 2 ManagerApplication
Affected:>= 10-50, <= 10-50-12>= 11-00, <= 11-00-11>= 11-01, <= 11-01-12>= 11-10, <= 11-10-10>= 11-50, <= 11-50-08>= 11-51, <= 11-51-10>= 12-00, <= 12-00-09>= 12-10, <= 12-10-07>= 12-50, <= 12-50-03

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed Hitachi JP1/IT Desktop Management products
    Review installed software on the system for any of these products: Hitachi It Operations Director, Hitachi Job Management Partner 1/it Desktop Management Manager, Hitachi Job Management Partner 1/it Desktop Management 2 Manager, Hitachi Job Management Partner 1/remote Control Agent, Hitachi Job Management Partner 1/software Distribution Client, Hitachi Job Management Partner 1/software Distribution Manager, Hitachi Jp1/it Desktop Management Manager, or Hitachi Jp1/it Desktop Management 2 Manager
    Affected if Any of the listed products are installed on the system
  2. Determine the installed product version
    Use the product's built-in version query mechanism or check the program's About/Version information in the installed directory or Windows Add/Remove Programs
    Affected if The installed version falls within any of these ranges: It Operations Director 02-50 through 02-50-07, 03-00 through 03-00-12, 04-00 through 04-00-17, or 04-50 through 04-50-16; JP1/IT Desktop Management Manager 09-50 through 09-50-03, 09-51 through 09-51-05, 10-00 through 10-00-02, 10-01 through 10
  3. Verify if port 31016 is listening
    Run netstat -an or similar network utility to check if the system is listening on TCP port 31016
    Affected if Port 31016 is in LISTENING state on the system
  4. Assess network exposure of port 31016
    From a remote system or using port scanning tools, test if port 31016 is reachable from untrusted networks or verify firewall rules allowing access to port 31016 from non-management hosts
    Affected if Port 31016 is accessible from network segments that contain untrusted or non-administrative systems

The environment is affected if a vulnerable version of any Hitachi JP1/IT Desktop Management product is installed AND port 31016 is network-accessible to untrusted hosts.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 12-50-03
Interim mitigation

Apply the vendor patch or upgrade to a non-vulnerable version. Restrict network access to port 31016 to authorized management systems only until patching is complete.

Fix this in It Operations Director Scoped from the published advisory
  • Consultation10.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA4.0 h
28.0 hours of engineering $5,060
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Scan for this in your stack

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dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2021-29644 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data