Q Plus FirmwareOperating system · Arlo

CVE-2021-31505

MEDIUM · 6.8 CVSS v3.1 Published 2021-06-29
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
73/100
Remediation priority · Elevated
No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
This vulnerability allows attackers with physical access to escalate privileges on affected installations of Arlo Q Plus 1.9.0.3_278. Authentication is not required to exploit this vulnerability. The specific flaw exists within the SSH service. The device can be booted into a special operation mode where hard-coded credentials are accepted for SSH authentication. An attacker can leverage this vulnerability to escalate privileges and execute arbitrary code in the context of root. Was ZDI-CAN-12890.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

The Arlo Q Plus device has a hardcoded credential vulnerability in its SSH service. When the device boots into a special operation mode, it accepts predefined credentials for SSH authentication without requiring legitimate credentials, allowing an attacker with physical access to gain root shell access and execute arbitrary code.

MitigationRestrict physical access to the device and contact Arlo for a firmware update that removes or secures the hardcoded credentials in the special operation mode.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Q Plus FirmwareOperating system
Affected:= 1.9.0.3_278

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Physical
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:P/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify the device model
    Locate the physical Arlo Q Plus camera or access its web interface/admin panel to confirm the device is an Arlo Q Plus model
    Affected if The device is not an Arlo Q Plus (different models are not affected by this specific CVE)
  2. Check the installed firmware version
    Access the device admin panel or use the Arlo mobile app to view the firmware version information. The version is typically displayed in Settings > Device Info > Firmware Version
    Affected if The firmware version is exactly 1.9.0.3_278 (this is the only affected version for this CVE)
  3. Verify SSH service configuration
    Access the device admin interface and check if SSH is enabled in the device settings or network configuration. Alternatively, attempt to connect to the device on port 22 to see if SSH is listening
    Affected if SSH is enabled and accessible on the device (the vulnerability only applies when the SSH service is available)
  4. Check for special operation mode exposure
    Determine if the device could potentially boot into or has been accessed via a special operation mode. This may be indicated by unusual boot sequences, debug ports, or documented service modes. Review device documentation or observe boot behavior for indicators
    Affected if The device supports or has a known special operation mode that can be triggered (the hardcoded credentials only function when the device is in this mode)

The environment is affected only if it is an Arlo Q Plus device running firmware version 1.9.0.3_278, with SSH enabled, and the device supports or can enter the special operation mode that accepts the hardcoded credentials.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Restrict physical access to the device and contact Arlo for a firmware update that removes or secures the hardcoded credentials in the special operation mode.

Fix this in Q Plus Firmware Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA2.0 h
20.0 hours of engineering $3,500
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Scan for this in your stack

Free · runs locally
dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2021-31505 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
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