CVE-2022-24386
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedStored XSS in SmarterTools SmarterTrack This issue affects: SmarterTools SmarterTrack 100.0.8019.14010.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceStored Cross-Site Scripting (XSS) vulnerability in SmarterTools SmarterTrack version 100.0.8019.14010. An attacker can inject malicious JavaScript code that gets stored on the server and executed in the browsers of other users who view the affected content.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data>= 100.0.0, < 100.0.8075CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Determine SmarterTrack installed versionAccess the application admin area and navigate to Help > About, or check the version displayed in the application footer/login page. Alternatively, check the installation directory for version information files or the Windows Programs and Features list.Affected if The installed version is 100.0.0 or higher but lower than 100.0.8075 (e.g., 100.0.8019.14010 is affected).
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Identify user input fields in the applicationLog into SmarterTrack as a regular user or agent and navigate to areas where user data is entered, such as ticket creation forms, reply fields, custom fields, or knowledge base submission forms.Affected if The application accepts user-supplied text input that can be stored and subsequently displayed to other users.
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Verify if stored content is rendered with proper encodingCreate a test ticket or message containing a benign script tag such as <script>alert('XSS')</script> in a text field. Submit the content and then view it as a different user or in a different context.Affected if The script tag executes or appears unescaped in the browser when viewing the stored content, indicating lack of output encoding.
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Review application logs for XSS attemptsCheck SmarterTrack application logs (typically in the logs folder within the installation directory) for any suspicious script injection patterns or security events related to XSS.Affected if Logs show that script tags or HTML are being stored and served without sanitization, or if there are security alerts related to XSS filtering.
You are affected if SmarterTrack version is 100.0.0 or higher but below 100.0.8075 AND the application stores and displays user-supplied content (such as in tickets, messages, or custom fields) without proper output encoding.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scoped100.0.8075
Upgrade SmarterTrack to the latest patched version. Implement input validation and output encoding for all user-supplied data to prevent script execution.
SmarterTrack 100.0.8075 or later
- Identify current SmarterTrack installation version
- Backup the existing SmarterTrack database and configuration files
- Download SmarterTrack version 100.0.8075 or later from the official SmarterTools website
- Stop the SmarterTrack services
- Run the installer to upgrade the existing installation
- Verify the upgrade was successful by checking the version number
- Restart SmarterTrack services
- Test the application functionality to ensure the upgrade did not introduce issues
Generated from the published advisory — verify against the referenced sources before acting.
- Consultation2.0 h
- Implementation8.0 h
- Testing4.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $4,480.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2022-24386 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2022-24386 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data