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Help DeskApplication · Sysaid

CVE-2022-40322

MEDIUM · 6.1 CVSS v3.1 Published 2022-09-11
Fix available
A fix is available. Upgrade to 22.1.65 or later.
See remediation →
68/100
Remediation priority · Elevated
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
SysAid Help Desk before 22.1.65 allows XSS, aka FR# 66542 and 65579.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Cross-Site Scripting (XSS) vulnerability in SysAid Help Desk software affecting versions prior to 22.1.65. The vulnerability allows attackers to inject malicious scripts into web pages that are viewed by other users, potentially leading to session hijacking, credential theft, or defacement.

MitigationUpgrade SysAid Help Desk to version 22.1.65 or later to remediate the vulnerability. If immediate upgrade is not feasible, implement input validation and output encoding controls on affected endpoints as a compensating control.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Help DeskApplication
Affected:< 22.1.65

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Locate the SysAid Help Desk version number
    Access the SysAid admin console or login page and look for the version information, typically found in the footer, About page, or System Information section within the administration settings
    Affected if The displayed version is a release prior to 22.1.65 (for example, 22.1.64, 21.x, or older)
  2. Compare your installed version against the affected range
    Note the exact version string visible in the application and verify it numerically against the threshold of 22.1.65
    Affected if Your version number is less than 22.1.65 (for example, any version in the 22.1.x series below 64, or any 21.x, 20.x, or earlier release)
  3. Confirm the web interface is active and accessible
    Verify that the SysAid web portal is running and reachable by accessing the login URL or any user-facing endpoint
    Affected if The web interface is exposed and operational, making the XSS vulnerability potentially reachable
  4. Review web server logs for suspicious script injection patterns
    Examine the SysAid application logs or web server access logs for unusual query parameters or form submissions containing HTML script tags, javascript:, or event handler attributes like onload or onerror
    Affected if Log entries contain encoded or plain script injection attempts targeting web parameters

You are affected if your SysAid Help Desk installation is version 22.1.64 or any earlier version and the web interface is accessible, because the XSS vulnerability exists in those unpatched releases.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 22.1.65 or later
Fixed in 22.1.65
Interim mitigation

Upgrade SysAid Help Desk to version 22.1.65 or later to remediate the vulnerability. If immediate upgrade is not feasible, implement input validation and output encoding controls on affected endpoints as a compensating control.

Recommended fix Moderate confidence

SysAid Help Desk 22.1.65

  1. 1. Backup your current SysAid Help Desk installation and database before proceeding with any upgrade.
  2. 2. Download SysAid Help Desk version 22.1.65 or later from the official SysAid vendor portal at documentation.sysaid.com or through your SysAid customer account.
  3. 3. Follow the official SysAid upgrade documentation to install version 22.1.65, ensuring all migration scripts are executed properly.
  4. 4. After upgrade, verify the XSS vulnerability (FR# 66542 and 65579) is resolved by testing input fields for proper sanitization.
  5. 5. Validate that core Help Desk functionality (ticket creation, user management, reporting) works correctly post-upgrade.

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Help Desk Scoped from the published advisory
  • Consultation1.0 h
  • Implementation2.0 h
  • Testing2.0 h
  • Review / QA1.0 h
6.0 hours of engineering $1,040
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $1,664.

Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2022-40322 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data