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Manageengine Servicedesk PlusApplication · Zohocorp

CVE-2022-40772

MEDIUM · 6.5 CVSS v3.1 Published 2022-11-23
Fix available
A fix is available. Upgrade to 6.9 / 10.6 or later.
See remediation →
71/100
Remediation priority · Elevated
Remotely reachable Zero-click Patch available

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to a validation bypass that allows users to access sensitive data via the report module.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis

A detailed technical summary for this CVE is being prepared.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Manageengine Servicedesk PlusApplication
Affected:< 14.0= 14.0
Manageengine Servicedesk Plus MspApplication
Affected:< 10.6= 10.6
Manageengine Supportcenter PlusApplication
Affected:< 11.0= 11.0
Manageengine AssetexplorerApplication
Affected:< 6.9= 6.9

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 6.9 / 10.6 / 11.0 or later
Fixed in 6.910.611.0
Vendor patch www.manageengine.com →
Recommended fix High confidence

ServiceDesk Plus: >14.0 (e.g., 14.1 or later); ServiceDesk Plus MSP: >10.6 (e.g., 10.7 or later); SupportCenter Plus: >11.0 (e.g., 11.1 or later); AssetExplorer: >6.9 (e.g., 6.10 or later)

  1. 1. Identify which ManageEngine product is in use (ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus, or AssetExplorer)
  2. 2. Back up the current installation and database before proceeding with any upgrade
  3. 3. Download the latest patched version from the official ManageEngine download page or the vendor patch URL: https://www.manageengine.com/products/service-desk/CVE-2022-40772.html
  4. 4. Install the new version following the standard upgrade procedure for the specific product
  5. 5. Verify the upgrade was successful by logging in and checking the version information
  6. 6. Test the report module functionality to confirm the validation bypass has been remediated
Caveat Review release notes for the target version as there may be configuration or feature changes; test in non-production environment first

Generated from the published advisory — verify against the referenced sources before acting.

We can perform the upgrade in your staging environment and verify nothing breaks — typical engagement from $1,600. Get the upgrade done

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2022-40772 in production — separate from our analysis above.

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What this is

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What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
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