Faveo HelpdeskApplication · Ladybirdweb

CVE-2023-25350

HIGH · 8.8 CVSS v3.1 Published 2023-03-24
Fix available
A fix is available. Upgrade to after 1.11.1 or later.
See remediation →
94/100
Remediation priority · Urgent
Public exploit Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Faveo Helpdesk 1.0-1.11.1 is vulnerable to SQL Injection. When the user logs in through the login box, he has no judgment on the validity of the user's input data. The parameters passed from the front end to the back end are controllable, which will lead to SQL injection.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis
How this class of weakness works · CWE-89

User input is woven into a database query, letting an attacker rewrite the query's logic. From there they can read, alter, or destroy data — frequently the entire database. The reliable fix is parameterised queries (prepared statements), so input is always treated as data and never as SQL.

General guidance for the sql injection class — the official description and references above are authoritative for this specific CVE. Want a bespoke review and a reviewed fix? Ask our team →

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Faveo HelpdeskApplication
Affected:>= 1.0, <= 1.11.1

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to a release after 1.11.1
Recommended fix Moderate confidence

Faveo Helpdesk 1.11.2 or later (verify exact version from official release notes)

  1. 1. Back up the current Faveo Helpdesk installation and database before proceeding with any updates.
  2. 2. Check the official Faveo Helpdesk GitHub repository (github.com) for the latest release notes and security advisories.
  3. 3. Identify the fixed release version (typically version 1.11.2 or later) that addresses CVE-2023-25350.
  4. 4. Download the updated Faveo Helpdesk package from the official repository.
  5. 5. Follow the standard upgrade procedure: upload the new package, run database migrations if required, and verify the installation.
  6. 6. Test the login functionality to ensure the SQL injection vulnerability has been remediated.
  7. 7. Verify that input validation is properly implemented in the login form handling.
Caveat Review release notes for any breaking changes between 1.11.1 and the target upgrade version, particularly regarding PHP version requirements or database compatibility

Generated from the published advisory — verify against the referenced sources before acting.

We can identify the exact fixed release, upgrade, and verify it in staging — typical engagement from $1,950. Get the upgrade done

Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2023-25350 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
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