CVE-2023-3037
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedImproper authorization vulnerability in HelpDezk Community affecting version 1.1.10. This vulnerability could allow a remote attacker to access the platform without authentication and retrieve personal data via the jsonGrid parameter.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceImproper authorization in HelpDezk Community v1.1.10 allows unauthenticated remote attackers to access sensitive personal data via the jsonGrid parameter, indicating a broken access control vulnerability where authorization checks are missing or insufficiently enforced.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 1.1.10CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- Low
- Availability
- Low
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:L
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Confirm HelpDezk Community installationIdentify if HelpDezk Community is deployed in your environment. Check the application banner, version display in the UI, or installation directory for version indicators.Affected if HelpDezk Community is installed and running
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Verify the installed versionLocate the exact version number of your HelpDezk installation. Check the application itself, configuration files, or the software inventory/system where it was deployed.Affected if The installed version is exactly 1.1.10
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Identify if jsonGrid functionality is exposedDetermine whether the jsonGrid parameter endpoint is accessible in your deployment. This typically involves checking if web routes or API endpoints handling jsonGrid are publicly reachable without authentication.Affected if The jsonGrid parameter endpoint is accessible without authentication
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Test for unauthorized data accessIf possible, attempt a request to the jsonGrid endpoint without providing valid authentication credentials to see if sensitive personal data is returned.Affected if Unauthenticated requests to jsonGrid return sensitive personal data
Your environment is affected if you are running HelpDezk Community version 1.1.10 with the jsonGrid parameter endpoint accessible without authentication.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataImplement proper authentication and role-based authorization checks on all endpoints, particularly those handling the jsonGrid parameter; consider upgrading to a patched version if available.
- Consultation4.0 h
- Implementation8.0 h
- Testing4.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,120.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2023-3037 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2023-3037 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data