CVE-2023-3829
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedA vulnerability was found in Bug Finder ICOGenie 1.0. It has been declared as problematic. This vulnerability affects unknown code of the file /user/ticket/create of the component Support Ticket Handler. The manipulation of the argument message leads to cross site scripting. The attack can be initiated remotely. VDB-235150 is the identifier assigned to this vulnerability. NOTE: The vendor was contacted early about this disclosure but did not respond in any way.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceA stored cross-site scripting (XSS) vulnerability exists in Bug Finder ICOGenie 1.0 within the Support Ticket Handler component at the /user/ticket/create endpoint. The 'message' parameter is not properly sanitized, allowing injection of malicious JavaScript that executes when the ticket message is rendered and viewed by other users.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 1.0CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
-
Identify Bug Finder ICOGenie installationLocate the application files or check the web server for Bug Finder ICOGenie version 1.0. This may be found in the application banner, about page, or configuration files.Affected if The product is Bug Finder ICOGenie version 1.0 specifically.
-
Verify Support Ticket Handler component existsConfirm that the Support Ticket Handler functionality is present in the application. This can be done by accessing the application's routing structure or checking for ticket-related modules in the codebase.Affected if The Support Ticket Handler component is installed and accessible.
-
Check access to ticket creation endpointAttempt to access or enumerate the /user/ticket/create endpoint in the application. This endpoint should be reachable for the vulnerability to be exploitable.Affected if The /user/ticket/create endpoint is accessible and functional.
-
Verify message parameter is processedSubmit a test request to the /user/ticket/create endpoint with a benign test string in the 'message' parameter. Confirm the application accepts and stores this parameter without immediate sanitization or rejection.Affected if The 'message' parameter is accepted and stored without proper sanitization or input validation.
The environment is affected if Bug Finder ICOGenie version 1.0 is installed and the Support Ticket Handler component with the /user/ticket/create endpoint is accessible and processes the 'message' parameter without sanitization.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataImplement strict input validation and context-aware output encoding on the 'message' parameter; apply Content Security Policy headers to mitigate XSS execution; validate and sanitize all user-supplied input before storage and before rendering.
- Consultation2.0 h
- Implementation3.0 h
- Testing2.0 h
- Review / QA1.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $2,272.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2023-3829 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2023-3829 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.
A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.
- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data