CVE-2023-42231
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedPat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Incorrect Access Control. Low privileged users can delete admin users by sending a request to the "WSCView/Delete" function.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidencePat Infinite Solutions HelpdeskAdvanced version 11.0.33 and below contains an Incorrect Access Control vulnerability where the WSCView/Delete endpoint does not properly validate user privileges, allowing any authenticated low-privileged user to delete administrative users.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data<= 11.0.33CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- Low
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- None
- Integrity
- High
- Availability
- High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:H
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Check Helpdeskadvanced installed versionLocate the version information in the application administration panel, About section, or check the software installation directory for a version file. Compare the found version against the affected range.Affected if The installed version is 11.0.33 or lower.
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Verify WSCView/Delete endpoint existenceAccess the application's web interface and navigate to or request the WSCView/Delete endpoint path. This is typically found under the web service or API access points.Affected if The WSCView/Delete endpoint responds to requests, indicating the vulnerable function is present.
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Confirm authentication is required for the endpointTest the WSCView/Delete endpoint with an unauthenticated request (no session or credentials). Observe whether the application returns an authentication error or allows the request to proceed.Affected if The endpoint accepts authenticated requests but does not enforce proper privilege validation.
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Test low-privileged user access to the endpointLog in with a low-privileged (non-administrator) user account and attempt to access or invoke the WSCView/Delete endpoint to delete an administrative user account.Affected if A low-privileged authenticated user can successfully delete an administrative user through this endpoint.
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Check user role configurationReview the application's user role definitions and verify which roles are assigned to standard/non-administrative users versus administrative users.Affected if The system allows non-administrative authenticated users to access functions that should be restricted to administrators.
You are affected if your Zucchetti Helpdeskadvanced installation is version 11.0.33 or lower and low-privileged authenticated users can delete administrative user accounts through the WSCView/Delete endpoint.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataImplement proper role-based access control (RBAC) checks on the WSCView/Delete function to verify the requesting user has administrative privileges before executing delete operations.
- Consultation3.0 h
- Implementation4.0 h
- Testing3.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,408.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2023-42231 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2023-42231 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Version or environment caveats, and links to real fixes
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