CVE-2024-11923
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedUnder certain log settings the IAM or CORE service will log credentials in the iam logfile in Fortra Application Hub (Formerly named Helpsystems One) prior to version 1.3
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceUnder specific log configuration conditions in Fortra Application Hub (formerly Helpsystems One), the IAM or CORE service writes plaintext credentials to IAM logfiles in versions prior to 1.3, exposing sensitive authentication information in log storage.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Local
- Complexity
- Low
- Privileges
- Low
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- None
- Availability
- None
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify Fortra Application Hub installation versionLocate the installed version of Fortra Application Hub (formerly Helpsystems One) by checking the product's about panel, installation directory version file, or system information interfaceAffected if The installed version is any release prior to 1.3 (versions 1.0, 1.1, 1.2, etc.)
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Confirm IAM or CORE service is runningCheck whether the IAM service or CORE service component of Fortra Application Hub is actively running on the systemAffected if The IAM or CORE service is enabled and running - the vulnerability only affects these specific service components
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Review IAM service log configurationLocate and inspect the IAM service log configuration files or settings to determine if credential logging or verbose authentication logging is enabledAffected if Log configuration is set to capture authentication events in a verbose mode that may write credential data to log files
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Search IAM log files for plaintext credentialsExamine IAM log files in the designated log directory for patterns matching plaintext passwords, API keys, tokens, or other authentication credentialsAffected if Plaintext credentials are present in any IAM log files - this confirms active exploitation of the vulnerability condition
You are affected if running Fortra Application Hub version prior to 1.3 with the IAM/CORE service enabled and specific log configuration that causes plaintext credentials to be written to log files.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scopedUpgrade to version 1.3 or later, or audit and reconfigure log settings to prevent credential data from being written to log files.
Fortra Application Hub version 1.3
- Upgrade Fortra Application Hub (formerly HelpSystems One) to version 1.3 or later to resolve the credential logging vulnerability.
- After upgrading, verify that log settings are properly configured to prevent sensitive information from being written to log files.
- Review iam logfile to confirm credentials are no longer being logged after the upgrade.
Generated from the published advisory — verify against the referenced sources before acting.
- Consultation3.0 h
- Implementation4.0 h
- Testing2.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,168.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2024-11923 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2024-11923 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data