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Unified Contact Center Management PortalApplication · Cisco

CVE-2024-20512

MEDIUM · 6.1 CVSS v3.1 Published 2024-10-16
Fix available
A fix is available. Upgrade to 12.6 or later.
See remediation →
68/100
Remediation priority · Elevated
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) could allow an unauthenticated, remote attacker to conduct a reflected cross-site scripting (XSS) attack against a user of the interface. This vulnerability exists because the web-based management interface does not properly validate user-supplied input. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive browser-based information.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Reflected cross-site scripting (XSS) vulnerability in Cisco Unified CCMP web-based management interface. The interface fails to properly validate user-supplied input, allowing an unauthenticated attacker to embed malicious script into crafted URLs. When victims click these links, the script executes in their browser context, enabling session hijacking or information theft.

MitigationApply Cisco's official patch for CVE-2024-20512 when released; until then, educate users against clicking untrusted links and consider web application firewall rules to filter XSS payloads.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Unified Contact Center Management PortalApplication
Affected:>= 12.6\(1\), < 12.6\(1\)_es13

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify Cisco Unified CCMP web interface presence
    Access the management interface URL (typically https://<hostname>/ccmp) in a browser or use a curl/ping request to check if the web service responds. Confirm the application is Cisco Unified Contact Center Management Portal.
    Affected if The web interface is accessible and responds as Cisco Unified CCMP.
  2. Determine installed version number
    Log into the CCMP web-based management interface and navigate to the About or System Information page, typically found under Help > About or Administration > System Settings. Record the exact version string displayed (for example: 12.6(1), 12.6(1)_es12).
    Affected if The displayed version matches or falls within 12.6(1) up to but not including 12.6(1)_es13.
  3. Verify version is within affected range
    Compare your recorded version against the vulnerable range: versions greater than or equal to 12.6(1) but less than 12.6(1)_es13 are affected. Any version in this range is vulnerable.
    Affected if Version is >= 12.6(1) and < 12.6(1)_es13.
  4. Confirm network accessibility of management interface
    Determine if the CCMP web interface is exposed to untrusted networks (such as the internet or guest networks) by reviewing firewall rules, NAT configurations, or VPN policies that permit access to the management port (default HTTPS 443).
    Affected if The interface is reachable from untrusted networks without proper access controls.

You are affected if Cisco Unified CCMP is running with a version between 12.6(1) and 12.6(1)_es12 inclusive, and the management interface is accessible to potential victims who could click malicious links.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 12.6 or later
Fixed in 12.6
Interim mitigation

Apply Cisco's official patch for CVE-2024-20512 when released; until then, educate users against clicking untrusted links and consider web application firewall rules to filter XSS payloads.

Recommended fix High confidence

12.6(1)_es13 or later

  1. 1. Identify the current version of Cisco Unified Contact Center Management Portal by accessing the system administration interface.
  2. 2. Verify the current version is >= 12.6(1) but < 12.6(1)_es13, which confirms the system is vulnerable.
  3. 3. Plan an upgrade window and backup the current system configuration.
  4. 4. Obtain the fixed version 12.6(1)_es13 or a later stable release from Cisco.
  5. 5. Follow Cisco's documented upgrade procedure for Unified CCMP to apply the update.
  6. 6. After upgrade, verify the system is running version 12.6(1)_es13 or later.
  7. 7. Test the web-based management interface to confirm normal operation.

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Unified Contact Center Management Portal Scoped from the published advisory
  • Consultation2.0 h
  • Implementation3.0 h
  • Testing2.0 h
  • Review / QA1.0 h
8.0 hours of engineering $1,420
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Scan for this in your stack

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dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-20512 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data