Neurons For ItsmApplication · Ivanti

CVE-2024-22059

HIGH · 8.8 CVSS v3.0 Published 2024-05-31
Fix available
A fix is available. Upgrade to 2023.3 or later.
See remediation →
94/100
Remediation priority · Urgent
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A SQL injection vulnerability in web component of Ivanti Neurons for ITSM allows a remote authenticated user to read/modify/delete information in the underlying database. This may also lead to DoS.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

SQL injection vulnerability in the web component of Ivanti Neurons for ITSM allows remote authenticated attackers to execute arbitrary SQL commands against the underlying database, enabling read, modify, or delete operations on sensitive data, with potential for denial of service.

MitigationApply vendor-provided patch when available; as immediate compensating controls, implement strict input validation, employ parameterized queries, restrict database account privileges, and consider WAF rules to block SQL injection attempts.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Neurons For ItsmApplication
Affected:< 2023.3

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify Ivanti Neurons for ITSM installation
    Locate the Ivanti Neurons for ITSM installation directory or check system inventory for this product
    Affected if The product is not installed or not present in the environment
  2. Determine installed version
    Check the installed version of Ivanti Neurons for ITSM through the product's about page, version info in the installation directory, or administrative console
    Affected if The installed version is any version prior to 2023.3 (e.g., 2023.2, 2023.1, earlier releases)
  3. Verify web component is enabled
    Confirm the web-based interface or API endpoints are accessible and enabled for Ivanti Neurons for ITSM
    Affected if The web component is exposed and operational
  4. Assess remote authentication surface
    Review whether the web interface permits remote user authentication or has external-facing access
    Affected if Remote authentication is allowed, enabling unauthenticated network attackers to potentially obtain valid credentials
  5. Check database account privileges
    Inspect the database service account used by the application for privilege level
    Affected if The application database account has elevated privileges beyond what is minimally required

Environment is affected if Ivanti Neurons for ITSM is installed with a version number lower than 2023.3 and the web component with remote authentication is enabled.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 2023.3 or later
Fixed in 2023.3
Interim mitigation

Apply vendor-provided patch when available; as immediate compensating controls, implement strict input validation, employ parameterized queries, restrict database account privileges, and consider WAF rules to block SQL injection attempts.

Recommended fix Moderate confidence

Ivanti Neurons for ITSM 2023.3 or later

  1. Verify current Ivanti Neurons for ITSM version by accessing the administration console or checking system information
  2. Review Ivanti Neurons for ITSM 2023.3 release notes and upgrade prerequisites at forums.ivanti.com or official Ivanti support portal
  3. Ensure backups of the current database and configuration are completed before upgrading
  4. Schedule maintenance window as upgrade may require downtime
  5. Download Ivanti Neurons for ITSM 2023.3 or later from official Ivanti distribution channels
  6. Follow standard Ivanti upgrade procedure: stop services, run upgrade installer, verify database migration completes successfully
  7. After upgrade, verify the web component is functioning correctly and test that SQL injection vulnerability is no longer present
  8. Confirm all user authentication and database operations work as expected post-upgrade

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Neurons For Itsm Scoped from the published advisory
  • Consultation4.0 h
  • Implementation6.0 h
  • Testing3.0 h
  • Review / QA2.0 h
15.0 hours of engineering $2,690
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $4,304.

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2024-22059 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-22059 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data