Powerprotect Data ManagerApplication · Dell

CVE-2024-25971

MEDIUM · 6.5 CVSS v3.1 Published 2024-03-28
Fix available
A fix is available. Upgrade to 19.16 or later.
See remediation →
71/100
Remediation priority · Elevated
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Dell PowerProtect Data Manager, version 19.15, contains an XML External Entity Injection vulnerability. A remote high privileged attacker could potentially exploit this vulnerability, leading to information disclosure, denial-of-service.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Dell PowerProtect Data Manager 19.15 contains an XML External Entity Injection (XXE) vulnerability in its XML parser. A remote attacker with high privileges can craft malicious XML input that references external entities, potentially reading sensitive files from the server or causing denial-of-service.

MitigationDisable XML external entity processing in the application's XML parser configuration or apply vendor-provided patch. If immediate patching is unavailable, disable DTD processing and external entity resolution in XML parsers.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Powerprotect Data ManagerApplication
Affected:< 19.16

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
High
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
High

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed Dell PowerProtect Data Manager version
    Access the Dell PowerProtect Data Manager admin console or use the product's built-in version check command (typically available via 'dmcli' utility or in the About section of the web interface) to retrieve the exact version number
    Affected if The installed version is 19.15 or any version lower than 19.16
  2. Confirm XML parser functionality is accessible
    Check if the application exposes any API endpoints, web services, or features that accept XML input. Review application documentation or scan for endpoints that handle XML data (look for Content-Type: application/xml or XML-formatted requests)
    Affected if The application accepts XML input through any interface without XXE protections disabled
  3. Verify privilege level of accessible accounts
    Review user accounts that have access to XML-handling features. Use the admin console or 'dmcli' command to list users and their privilege levels
    Affected if Any account with high privileges (administrator-level access) can access XML input features, indicating the attack vector is present

If Dell PowerProtect Data Manager version is below 19.16 and the application exposes XML parsing functionality to high-privilege users, the environment is affected by this XXE vulnerability.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 19.16 or later
Fixed in 19.16
Interim mitigation

Disable XML external entity processing in the application's XML parser configuration or apply vendor-provided patch. If immediate patching is unavailable, disable DTD processing and external entity resolution in XML parsers.

Recommended fix High confidence

PowerProtect Data Manager 19.16

  1. Verify current PowerProtect Data Manager version by checking the About or Version section in the admin console
  2. Review Dell PowerProtect Data Manager 19.16 release notes for upgrade requirements and prerequisites
  3. Create a full backup of the current PowerProtect Data Manager configuration and database
  4. Schedule a maintenance window for the upgrade process
  5. Download Dell PowerProtect Data Manager version 19.16 or later from the official Dell Support site (support.dell.com)
  6. Follow Dell's documented upgrade procedure for PowerProtect Data Manager, which typically involves running the installer while the application services are stopped
  7. After upgrade, verify the new version is 19.16 or later and confirm all services are running properly
  8. Validate that XML external entity processing has been restricted by reviewing the release notes or release implementation details

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Powerprotect Data Manager Scoped from the published advisory
  • Consultation4.0 h
  • Implementation4.0 h
  • Testing8.0 h
  • Review / QA4.0 h
20.0 hours of engineering $3,440
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,504.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-25971 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data