CVE-2024-28186
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedFreeScout is an open source help desk and shared inbox built with PHP. A vulnerability has been identified in the Free Scout Application, which exposes SMTP server credentials used by an organization in the application to users of the application. This issue arises from the application storing complete stack traces of exceptions in its database. The sensitive information is then inadvertently disclosed to users via the `/conversation/ajax-html/send_log?folder_id=&thread_id={id}` endpoint. The stack trace reveals value of parameters, including the username and password, passed to the `Swift_Transport_Esmtp_Auth_LoginAuthenticator->authenticate()` function. Exploiting this vulnerability allows an attacker to gain unauthorized access to SMTP server credentials. With this sensitive information in hand, the attacker can potentially send unauthorized emails from the compromised SMTP server, posing a severe threat to the confidentiality and integrity of email communications. This could lead to targeted attacks on both the application users and the organization itself, compromising the security of email exchange servers. This issue has been addressed in version 1.8.124. Users are advised to upgrade. Users unable to upgrade should adopt the following measures: 1. Avoid Storing Complete Stack Traces, 2. Implement redaction mechanisms to filter and exclude sensitive information, and 3. Review and enhance the application's logging practices.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysisSensitive values — secrets, tokens, session identifiers, personal data — are written into log files, so anyone with access to the logs, which is often a broad group, obtains them. It turns a routine diagnostic into a credential leak. The fix is redacting sensitive data before it is logged and tightly restricting who can read the logs.
General guidance for the sensitive information in logs class — the official description and references above are authoritative for this specific CVE. Want a bespoke review and a reviewed fix? Ask our team →
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data< 1.8.124CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- Low
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scoped1.8.124
1.8.124 or later
- Upgrade FreeScout to version 1.8.124 or later by following the standard upgrade procedure for your installation method
- After upgrading, verify that the `/conversation/ajax-html/send_log?folder_id=&thread_id={id}` endpoint no longer exposes sensitive information in the response
- If immediate upgrade is not possible, implement redaction mechanisms to filter sensitive information (such as passwords, usernames, and API keys) from stack traces before they are stored in the database
- Review and enhance the application's logging practices to prevent storing complete stack traces that may contain sensitive parameters
Generated from the published advisory — verify against the referenced sources before acting.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2024-28186 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2024-28186 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data