dbcve.org
Js Help DeskWordPress extension · Wiselyhub

CVE-2024-31273

CRITICAL · 9.8 CVSS v3.1 Published 2024-06-09
Fix available
A fix is available. Upgrade to 2.8.4 or later.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Missing Authorization vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin.This issue affects JS Help Desk – Best Help Desk & Support Plugin: from n/a through 2.8.3.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

This is a Missing Authorization vulnerability in the JS Help Desk WordPress plugin affecting versions up to and including 2.8.3. The vulnerability allows unauthenticated or unauthorized attackers to access sensitive functionality or perform privileged actions due to missing capability checks or authorization validation on certain WordPress AJAX actions or admin functions within the plugin.

MitigationUpdate the JS Help Desk plugin to the latest version available from the WordPress plugin repository, as the vendor has addressed this authorization bypass. If immediate updating is not possible, consider disabling the plugin or restricting access at the web server level until the patch can be applied.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Js Help DeskWordPress extension
Affected:< 2.8.4

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Verify plugin is installed
    Check if the Wiselyhub JS Help Desk plugin is present in your WordPress installation. This can be done via WordPress admin dashboard under Plugins, or by checking the /wp-content/plugins/ directory for a folder containing 'js-help-desk' or 'js-help-desk' in the file system.
    Affected if The plugin is installed and active on the WordPress site.
  2. Determine installed plugin version
    Locate the plugin version number in one of these ways: (1) In WordPress admin, go to Plugins > Installed Plugins > JS Help Desk and read the version number displayed; (2) Open the main plugin PHP file (usually named like js-help-desk.php or class-js-help-desk.php) in /wp-content/plugins/ and look for a 'Version' header in the plugin comment block; (3) Check the readme.txt file in the plugin directory for the 'Stable tag' value.
    Affected if The installed version is any version lower than 2.8.4, meaning versions 2.8.3 and below are affected.
  3. Test AJAX endpoint accessibility
    Identify WordPress AJAX endpoints used by the plugin (typically at /wp-admin/admin-ajax.php with action parameters related to the plugin). Use a tool like curl to send unauthenticated requests to these endpoints: curl -s -X POST https://yourdomain.com/wp-admin/admin-ajax.php -d 'action=js_help_desk_[action_name]' (replace with actual plugin action names found in the plugin source code). Check if the endpoint returns successful data or performs actions without requiring login.
    Affected if The AJAX actions execute or return data without requiring authentication or without verifying user capabilities, indicating the authorization bypass is present.
  4. Review capability checks in plugin code
    Examine the plugin PHP files for AJAX action handlers and admin function callbacks. Look for the presence of WordPress capability checks such as 'current_user_can()', 'wp_verify_nonce()', or similar authorization functions before executing sensitive operations. Search for add_action calls registering AJAX hooks and verify they include appropriate permission callbacks.
    Affected if The plugin AJAX actions or admin functions lack capability checks or nonce validation, allowing unauthenticated or unauthorized users to trigger privileged actions.

Your environment is affected if the JS Help Desk plugin is installed with any version below 2.8.4 AND the plugin's AJAX endpoints or admin functions are accessible without proper authorization validation.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 2.8.4 or later
Fixed in 2.8.4
Interim mitigation

Update the JS Help Desk plugin to the latest version available from the WordPress plugin repository, as the vendor has addressed this authorization bypass. If immediate updating is not possible, consider disabling the plugin or restricting access at the web server level until the patch can be applied.

Recommended fix Moderate confidence

2.8.4

  1. Ensure you have a complete backup of your WordPress site and database before proceeding
  2. Download JS Help Desk version 2.8.4 from the official WordPress plugin repository or your licensed source
  3. Navigate to Plugins > Add New > Upload Plugin in your WordPress admin dashboard
  4. Upload and install the version 2.8.4 plugin file, overwriting the existing installation
  5. After installation, verify the plugin version shows 2.8.4 in Plugins > Installed Plugins
  6. Test that the help desk functionality works correctly after the upgrade
  7. Monitor your site logs for any unusual activity if this was a publicly exploitable vulnerability

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Js Help Desk Scoped from the published advisory
  • Consultation2.0 h
  • Implementation2.0 h
  • Testing3.0 h
  • Review / QA1.0 h
8.0 hours of engineering $1,390
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $2,224.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-31273 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data