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ItopApplication · Combodo

CVE-2024-31998

HIGH · 8.8 CVSS v3.1 Published 2024-11-05
Fix available
A fix is available. Upgrade to 3.1.2 or later.
See remediation →
95/100
Remediation priority · Urgent
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Combodo iTop is a simple, web based IT Service Management tool. A CSRF can be performed on CSV import simulation. This issue has been fixed in versions 3.1.2 and 3.2.0. All users are advised to upgrade. There are no known workarounds for this vulnerability.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

This is a CSRF (Cross-Site Request Forgery) vulnerability in Combodo iTop's CSV import simulation feature. An attacker could trick an authenticated user into unknowingly triggering CSV import operations by luring them to a malicious page. The lack of anti-CSRF tokens in the import simulation endpoint allows attackers to forge requests on behalf of legitimate users.

MitigationUpgrade iTop to version 3.1.2 or 3.2.0, which contain the CSRF fix. No workarounds are available, so upgrading is the only remediation path.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
ItopApplication
Affected:< 3.1.2

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed iTop version
    Locate the version file or check the iTop administration interface for the current version number. Common locations include a version.php file in the installation root or the version displayed in the iTop portal footer or admin dashboard.
    Affected if The installed version is below 3.1.2 (e.g., 3.1.0, 3.1.1, 3.0.x, or earlier)
  2. Verify CSV import simulation endpoint exists
    Check if the /csv-import-simulate or similar endpoint is accessible in the iTop installation. This is typically found under the dataModel.menu.csv-import or related menu configuration in iTop.
    Affected if The CSV import simulation feature is enabled and accessible to authenticated users
  3. Check for anti-CSRF token implementation
    Examine the source code of the CSV import simulation handler (typically in the source/pages/ajax.*.php or similar file handling CSV import operations). Look for token validation logic using $_POST['CSRFToken'] or similar anti-CSRF mechanisms.
    Affected if No anti-CSRF token validation is performed on the CSV import simulation request handler
  4. Inspect session configuration
    Verify that PHP session configuration includes properSameSite and secure flags in the session.cookie_params within the iTop configuration or php.ini.
    Affected if Session cookies lack SameSite attribute or are not configured securely, making CSRF attacks more feasible
  5. Review CSV import permission settings
    Check iTop user profiles and ACL configurations to determine which roles have access to the CSV import simulation feature. Look for profiles with 'Bulk Import' or 'Data Import' permissions.
    Affected if Users with import privileges exist and can be targeted by CSRF attacks

A user is affected if their iTop installation is version 3.1.2 or earlier and the CSV import simulation endpoint lacks anti-CSRF token validation.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 3.1.2 or later
Fixed in 3.1.2
Interim mitigation

Upgrade iTop to version 3.1.2 or 3.2.0, which contain the CSRF fix. No workarounds are available, so upgrading is the only remediation path.

Recommended fix High confidence

3.1.2 or 3.2.0

  1. Download iTop version 3.1.2 or 3.2.0 from the official Combodo repository or distribution channel
  2. Backup your current iTop installation including the database and configuration files
  3. Extract the new version files to your web server
  4. Copy your existing configuration file (confit.php) to the new installation
  5. Run the iTop setup/upgrade wizard via the web interface to complete the migration
  6. Verify the installation by logging in and testing the CSV import functionality

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Itop Scoped from the published advisory
  • Consultation2.0 h
  • Implementation3.0 h
  • Testing3.0 h
  • Review / QA2.0 h
10.0 hours of engineering $1,750
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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-31998 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data