Workforce OptimizationApplication · Verint

CVE-2024-36395

MEDIUM · 6.1 CVSS v3.1 Published 2024-06-13
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
68/100
Remediation priority · Elevated
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Verint - CWE-80: Improper Neutralization of Script-Related HTML Tags in a Web Page (Basic XSS)

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

CVE-2024-36395 is a stored Cross-Site Scripting (XSS) vulnerability (CWE-80) affecting Verint web applications. The vulnerability allows attackers to inject malicious HTML/script tags into web pages that are then rendered unsanitized in users' browsers, potentially leading to session hijacking or credential theft.

MitigationImplement context-aware output encoding and input validation for all user-supplied data rendered in web pages; apply Content Security Policy (CSP) headers to mitigate XSS impact.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Workforce OptimizationApplication
Affected:= 15.2.918.262

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify Verint Workforce Optimization version
    Access the application administrative interface or check system information panel for the exact build version number. On the Verint WFO server, navigate to the administration or about section to retrieve the precise version string.
    Affected if The installed version is exactly 15.2.918.262
  2. Locate web input fields
    Review the Verint WFO web interface for user-supplied input fields such as user profiles, notes, custom fields, or any form that accepts text entry and stores it for later display.
    Affected if Input fields that store data and render it back to users are present and accessible to regular users
  3. Inspect stored content for unsanitized output
    Log into the application as a standard user, submit test HTML or script tags (such as <script>alert(1)</script>) in available text fields, then log out and view the submitted content as a different user to observe if the tags render as raw text or execute.
    Affected if Submitted HTML/script tags render unsanitized in the browser instead of being encoded or escaped
  4. Review application logs for XSS indicators
    Examine Verint WFO server logs and web application firewall logs for patterns matching XSS attack signatures, such as <script>, javascript:, onload=, onerror=, or other HTML event handlers in user input fields.
    Affected if Logs contain evidence of malicious script injection attempts or unexpected HTML tags in user-submitted data

A user is affected if their Verint Workforce Optimization installation is exactly version 15.2.918.262 and the application renders user-supplied HTML/script content without sanitization.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Implement context-aware output encoding and input validation for all user-supplied data rendered in web pages; apply Content Security Policy (CSP) headers to mitigate XSS impact.

Fix this in Workforce Optimization Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA4.0 h
22.0 hours of engineering $3,860
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Scan for this in your stack

Free · runs locally
dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-36395 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data