CVE-2024-41150
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedAn Stored Cross-site Scripting vulnerability in request module affects Zohocorp ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP and SupportCenter Plus.This issue affects ServiceDesk Plus versions: through 14810; ServiceDesk Plus MSP: through 14800; SupportCenter Plus: through 14800.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceA Stored Cross-site Scripting (XSS) vulnerability exists in the request module of ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, and SupportCenter Plus. The vulnerability allows malicious scripts to be persisted within the request handling functionality and executed when other users view the affected content, potentially leading to session hijacking or credential theft.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data<= 14.7= 14.8<= 14.7= 14.8<= 14.7= 14.8CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify the installed productDetermine which ManageEngine product is running: ServiceDesk Plus, ServiceDesk Plus MSP, or SupportCenter Plus. Access the admin console and navigate to the About or Product Info section to confirm the product name.Affected if The product is ServiceDesk Plus, ServiceDesk Plus MSP, or SupportCenter Plus
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Check the installed versionLocate the version number in the product's About or Product Info section. Compare the version against the affected range: versions 14.8 and any version equal to or below 14.7.Affected if The installed version is 14.8 or any version <= 14.7
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Confirm request module is in useVerify that the request handling functionality is accessible. In the technician or user portal, navigate to the Requests module to confirm it is enabled and operational.Affected if The request module is active and users can create or view requests
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Audit request data for injected scriptsReview existing requests in the system for any suspicious content in request titles, descriptions, or custom fields. Look for script tags, event handlers, or encoded JavaScript that may indicate XSS payloads have been stored.Affected if Malicious script content is found persisted in request module data fields
If the installed product is ServiceDesk Plus, ServiceDesk Plus MSP, or SupportCenter Plus with version 14.8 or below, and the request module is accessible, the environment is affected by this stored XSS vulnerability.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataApply vendor-provided patches for the specific product versions (14810 for ServiceDesk Plus, 14800 for MSP and SupportCenter Plus). Implement input validation and output encoding for all user-supplied data in the request module as a defense-in-depth measure.
- Consultation2.0 h
- Implementation4.0 h
- Testing3.0 h
- Review / QA2.0 h
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Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2024-41150 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2024-41150 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
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