CVE-2024-43444
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedPasswords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceIn OTRS help desk software, when debugging is enabled for the authentication backend and certain authentication source configurations are present, the admin log module logs and displays agent and customer passwords in plain text, allowing unauthorized disclosure of credentials.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify OTRS installation and versionLocate the OTRS installation directory and check the version file (typically Kernel/OTRSVersion.pm or similar version indication in the installation)Affected if Running any version of OTRS where the debugging and authentication conditions apply - compare your installed version to the OTRS release you are using to establish your baseline
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Locate authentication backend debug configurationSearch OTRS configuration files (Config.pm, Kernel/Config.pm) for debug settings related to authentication backend - look for 'Debug' or 'LogLevel' parameters in the authentication module configuration sectionAffected if Debugging is enabled for the authentication backend (parameter set to a debug-enabled value such as '1', 'debug', or elevated log level)
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Verify authentication source configurationReview the authentication source configuration in OTRS config (such as AuthModule, AuthSyncModule, and related backend settings) to identify which authentication sources are configuredAffected if An authentication source configuration is present that, combined with debugging, triggers plain text password logging - particularly check LDAP, AD, or external auth backend configurations
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Inspect admin log module for credential exposureAccess the OTRS admin log module (Admin -> Log) and search for entries that may contain password-like strings or authentication-related entries; also check log files in var/log/ for debugging outputAffected if The admin log or debug logs contain plain text passwords or password-like strings in authentication-related entries
You are affected if OTRS debugging is enabled for the authentication backend AND your authentication source configuration triggers the plain text password logging behavior, resulting in credentials visible in the admin log module.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataDisable debugging for the authentication backend configuration and upgrade to the latest OTRS version when patches become available.
- Consultation2.0 h
- Implementation4.0 h
- Testing3.0 h
- Review / QA1.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $2,800.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2024-43444 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2024-43444 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.
- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data