CVE-2024-50053
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedZohocorp ManageEngine ServiceDesk Plus versions below 14920 , ServiceDesk Plus MSP and SupportCentre Plus versions below 14910 are vulnerable to Stored XSS in the task feature.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceStored XSS vulnerability in the task feature of ManageEngine ServiceDesk Plus (versions below 14920), ServiceDesk Plus MSP and SupportCentre Plus (versions below 14910) allows authenticated attackers to inject malicious scripts into task fields that persist and execute when viewed by other users.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data< 14.9= 14.9< 14.9= 14.9< 14.9= 14.9CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- Low
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify the installed productDetermine which ManageEngine product is running: ServiceDesk Plus, ServiceDesk Plus MSP, or SupportCentre Plus. Check the product's About page or admin dashboard for the exact product name.Affected if The product is one of these three applications
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Check the installed versionLocate the product version number in the admin interface (typically under Help > About or Administration > General Settings > Product Details). Record the exact version string.Affected if Version cannot be determined or is not clearly displayed
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Compare version against affected rangesCompare your installed version to the affected ranges: ServiceDesk Plus versions < 14.9 or = 14.9, ServiceDesk Plus MSP versions < 14.9 or = 14.9, SupportCentre Plus versions < 14.9 or = 14.9 are vulnerable.Affected if The installed version is 14.9 or lower for ServiceDesk Plus (or MSP), or 14.9 or lower for SupportCentre Plus
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Verify task feature accessibilityConfirm that authenticated users have access to create or edit task records. The vulnerability exists in the task feature, so if users can interact with tasks, the attack surface is present.Affected if Task feature is accessible to authenticated users and version is in the affected range
A user is affected if they run ServiceDesk Plus (or MSP) version 14.9 or lower, or SupportCentre Plus version 14.9 or lower, and the task feature is accessible to authenticated users.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scoped14.9
Upgrade to ServiceDesk Plus version 14920 or later, and ServiceDesk Plus MSP/SupportCentre Plus version 14910 or later.
ServiceDesk Plus build 14920+; ServiceDesk Plus MSP build 14910+; SupportCentre Plus build 14910+
- 1. Backup the current ServiceDesk Plus/MSP/SupportCentre Plus installation and database
- 2. Download the patched version from ManageEngine's official website: ServiceDesk Plus build 14920 or higher, ServiceDesk Plus MSP build 14910 or higher, or SupportCentre Plus build 14910 or higher
- 3. Stop the ServiceDesk Plus service before applying the update
- 4. Install the upgrade following ManageEngine's official upgrade documentation
- 5. After upgrade completes, restart the ServiceDesk Plus service
- 6. Verify the upgrade was successful by logging into the application
- 7. Test the task feature to confirm XSS vulnerability is remediated
Generated from the published advisory — verify against the referenced sources before acting.
- Consultation2.0 h
- Implementation3.0 h
- Testing4.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,040.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2024-50053 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2024-50053 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data