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Actively exploited in the wild. This CVE is on the CISA Known Exploited Vulnerabilities list — treat remediation as urgent. Federal remediation due by 8 May 2026. Known ransomware use
SimplehelpApplication · Simple Help

CVE-2024-57726

CRITICAL · 9.9 CVSS v3.1 Published 2025-01-15
Fix available
A fix is available. Upgrade to 5.5.8 or later.
See remediation →
100/100
Remediation priority · Urgent
In the wild Ransomware High EPSS Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

SimpleHelp remote support software versions 5.5.7 and earlier contains an insecure direct object reference or authorization flaw allowing authenticated low-privilege technicians to generate API keys with elevated permissions beyond their assigned role, enabling privilege escalation to full server administrator access.

MitigationUpgrade SimpleHelp to version 5.5.8 or later. Review existing API keys and technician accounts for unauthorized administrative access.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
SimplehelpApplication
Affected:< 5.5.8

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Changed
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify SimpleHelp version
    Access the SimpleHelp server admin panel or check the installed package/version file. Compare the version number against the affected range: versions prior to 5.5.8 are vulnerable.
    Affected if The installed SimpleHelp version is less than 5.5.8 (for example, 5.5.7, 5.5.6, etc.)
  2. Review technician account roles
    In the SimpleHelp admin panel, navigate to the technician accounts section. List all accounts and their assigned roles. Identify accounts that have only basic or minimal technician privileges.
    Affected if There exist technician accounts with limited/minimal privileges in the system
  3. Inspect API keys and their permissions
    In the admin panel, locate the API keys management section or API configuration area. List all generated API keys and note which technician account created each key and what permissions the key carries.
    Affected if Any API key exists that was created by a low-privilege technician account but carries administrator or elevated permissions beyond what that account role should permit
  4. Check audit logs for API key creation
    Examine SimpleHelp server logs, specifically entries related to API key generation or authentication events. Look for logs where technician accounts with minimal roles created API keys.
    Affected if Logs show API key creation events originating from low-privilege technician accounts, especially keys with elevated permission levels

A user is affected if they run SimpleHelp version lower than 5.5.8 AND have any technician accounts present, particularly if API keys with elevated permissions exist that may have been created by accounts with minimal roles.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 5.5.8 or later
Fixed in 5.5.8
Interim mitigation

Upgrade SimpleHelp to version 5.5.8 or later. Review existing API keys and technician accounts for unauthorized administrative access.

Recommended fix High confidence

5.5.8

  1. Download SimpleHelp version 5.5.8 or later from the official vendor website (simple-help.com)
  2. Back up the current SimpleHelp installation including configuration files and database
  3. Stop the SimpleHelp service running on the server
  4. Install the upgraded SimpleHelp 5.5.8 package following vendor installation documentation
  5. Restart the SimpleHelp service
  6. Verify the upgrade was successful by logging into the admin console
  7. Revoke any previously created API keys that may have been created with excessive permissions
  8. Create new API keys with appropriate, least-privilege permissions for technicians

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Simplehelp Exploited in the wild — priority engagement
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing3.0 h
  • Review / QA2.0 h
11.0 hours of engineering $1,930
Get it fixed fast

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,088.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-57726 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data