CVE-2025-24389
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedCertain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceInformation disclosure vulnerability where error handling in upstream libraries used by OTRS causes sensitive information (potentially credentials, session data, or internal system details) to be written to application logs and included in notification emails sent to the system administrator.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Local
- Complexity
- High
- Privileges
- Low
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- None
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
-
Identify OTRS installation and versionRun command: rpm -q otrs or dpkg -l | grep -i otrs, or check /opt/otrs/RELEASE file for version numberAffected if OTRS is installed and version falls within unpatched range (compare to vendor advisories)
-
Verify logging is enabledCheck OTRS configuration file (Kernel/Config.pm) for $Self->{SystemMaintenance} settings and review etc/otrs.conf for LogModule configurationAffected if Logging is enabled and writes to accessible files (default OTRS behavior)
-
Examine application log files for sensitive dataSearch log files in var/log/ directory (typically OTRS.log or apache2 error log) for patterns matching passwords, session IDs, database credentials, or API keys using grep -E '(password|passwd|secret|token|session|DB:|mysql:|postgres:)' /var/log/otrs.logAffected if Logs contain plaintext credentials, session tokens, database connection strings, or internal system paths
-
Review notification email configurationCheck Kernel/Config.pm for $Self->{'NotificationModule'} settings and review etc/PostMaster*.xml for admin notification rulesAffected if Admin notifications are enabled and configured to send error details
-
Inspect recent administrator emails for leaked dataReview inbox of configured admin email address for OTRS notifications containing error messages, stack traces, or system paths received in past 30 daysAffected if Notification emails contain sensitive system information, credentials, or internal details in error content
User is affected if OTRS is installed with logging or notification features enabled and sensitive data appears in log files or admin emails.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataApply OTRS vendor patches when available; restrict access to log files and review existing logs for sensitive data exposure; monitor system administrator emails for unexpected content.
- Consultation2.0 h
- Implementation4.0 h
- Testing3.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,088.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2025-24389 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2025-24389 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.
A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.
- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data