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Unified Contact Center EnterpriseApplication · Cisco

CVE-2007-5539

HIGH · 9.0 CVSS v2.0 Published 2007-10-18
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
96/100
Remediation priority · Urgent
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Unspecified vulnerability in Cisco Unified Intelligent Contact Management Enterprise (ICME), Unified ICM Hosted (ICMH), Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH), and System Unified Contact Center Enterprise (SUCCE) 7.1(5) allows remote authenticated users to gain privileges, and read reports or change the SUCCE configuration, via certain web interfaces, aka CSCsj55686.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Unspecified vulnerability in Cisco Unified ICM/Contact Center web interfaces (versions 7.1(5)) allows remote authenticated users to escalate privileges, read reports, and modify SUCCE configuration. The exact attack vector is not disclosed but involves web interface flaws.

MitigationUpgrade to a patched Cisco Unified Contact Center version beyond 7.1(5) per Cisco's security advisories. If immediate upgrade is not feasible, restrict web interface access to trusted networks and monitor for unauthorized privilege escalation.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Unified Contact Center EnterpriseApplication
Affected:all versions= 7.1\(5\)
Unified Contact Center HostedApplication
Affected:all versions
Unified Icm HostedApplication
Affected:all versions
Unified Intelligent Contact Management EnterpriseApplication
Affected:all versions

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Authentication
Single
Confidentiality
Complete
Integrity
Complete
Availability
Complete

AV:N/AC:L/Au:S/C:C/I:C/A:C

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify Cisco Unified Contact Center software installation
    Check system for installed Cisco Unified ICM/Contact Center components. Look for installation directories such as C:\Program Files\Cisco\ or check Windows Services for 'Cisco ICM' or 'Contact Center' services. Use 'wmic product get name,version' on Windows or check RPM packages on Linux if applicable.
    Affected if The software is installed and version 7.1(5) is found, or version cannot be determined but web interface is accessible
  2. Verify web interface component is enabled
    Check if the Cisco Unified Contact Center web interface (typically accessible via IIS on Windows) is running. Look for web services on ports 80/443 or check IIS Manager for 'CiscoICM' or 'UCCX' application pools. Review the configuration file web.config or equivalent for the web interface.
    Affected if The web interface service is running and accessible externally or to untrusted users
  3. Confirm installed version against affected ranges
    Retrieve the exact version of Cisco Unified Contact Center Enterprise, Hosted, or ICM software. On Windows, right-click the application in Programs and Features, or check the version in the About section of the admin web console if accessible. Compare the version number to 7.1(5) and note that 'all versions' are listed as affected.
    Affected if Installed version is 7.1(5) or any version if the web interface is exposed and unpatched
  4. Review web interface authentication and authorization settings
    Examine the web interface configuration for user role assignments. Check the ICM Admin Workstation or Contact Center Administration web pages for user privilege levels. Look for configuration files in the web application directory that control authentication methods and role-based access controls.
    Affected if The web interface allows authenticated users to access privileged functions without proper separation or if any user can modify SUCCE configuration

If Cisco Unified Contact Center web interfaces are installed and accessible, and the version is 7.1(5) or unpatched, the environment is likely vulnerable to privilege escalation via the web interface.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Upgrade to a patched Cisco Unified Contact Center version beyond 7.1(5) per Cisco's security advisories. If immediate upgrade is not feasible, restrict web interface access to trusted networks and monitor for unauthorized privilege escalation.

Fix this in Unified Contact Center Enterprise Scoped from the published advisory
  • Consultation12.0 h
  • Implementation32.0 h
  • Testing24.0 h
  • Review / QA8.0 h
76.0 hours of engineering $13,200
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Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2007-5539 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data