CVE-2008-7283
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedOpen Ticket Request System (OTRS) before 2.2.6, when customer group support is enabled, allows remote authenticated users to bypass intended access restrictions and perform web-interface updates to tickets by leveraging queue read permissions.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceOTRS versions prior to 2.2.6 contain an access control bypass vulnerability when customer group support is enabled. Authenticated users with only queue read permissions can incorrectly perform write operations (ticket updates) through the web interface, violating the intended permission model where read access should be read-only.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data<= 2.2.5= 0.5= 1.0= 1.0.0= 1.0.1= 1.0.2= 1.1= 1.1.0= 1.1.1= 1.1.2= 1.1.3= 1.1.4CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- M
- Authentication
- Single
- Confidentiality
- Partial
- Integrity
- Partial
- Availability
- Partial
AV:N/AC:M/Au:S/C:P/I:P/A:P
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify OTRS installation and versionLocate the OTRS installation directory and check the version file (typically VERSION or RELEASE file in the OTRS root directory). Common paths include /opt/otrs/ or /usr/local/otrs/. Run: cat /path/to/otrs/VERSIONAffected if Installed version is prior to 2.2.6 (versions 0.5, 1.0.x, 1.1.x, or 2.2.0-2.2.5)
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Check if customer group support is enabledExamine the OTRS configuration file (Config.pm or Kernel/Config.pm) for the CustomerGroupSupport setting. Search for: $Self->{'CustomerGroupSupport'} = 1; or similar CustomerGroup configuration entriesAffected if CustomerGroupSupport is set to 1 or enabled in the configuration
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Verify permission configuration for customer usersReview the permission settings in the OTRS admin panel or database. Check the group_permission table or permission configurations to identify users with only 'ro' (read-only) permissions on queuesAffected if There exist customer users assigned to groups with only read permissions (ro) rather than read-write (rw) permissions
You are affected if OTRS version is below 2.2.6 AND customer group support is enabled AND users with read-only permissions exist in the system
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataUpgrade OTRS to version 2.2.6 or later, which contains the corrected permission handling for customer group support.
- Consultation1.0 h
- Implementation2.0 h
- Testing2.0 h
- Review / QA1.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $1,664.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2008-7283 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2008-7283 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
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