An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform…
An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially …
An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which …
An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows excessive allocation which may lead to the…
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups…
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default …
A vulnerability in OTRS Application Server allows session hijacking due to missing attributes for sensitive cookie settings in HTTPS sessions. A req…
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an age…
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user t…
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes. T…
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issu…
When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-i…
A Vulnerability in OTRS AgentInterface and ExternalInterface allows the reading of plain text passwords which are send back to the client in the serv…
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication. As the SSL_…
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute…
The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to ret…
Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic I…
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows …
An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject …
Improper Authorization vulnerability in OTRS AG OTRS 8 (Websocket API backend) allows any as Agent authenticated attacker to track user behaviour and…
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to a…
Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Cod…
Improper Input Validation vulnerability in OTRS AG OTRS (Ticket Actions modules), OTRS AG ((OTRS)) Community Edition (Ticket Actions modules) allows …
Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This iss…
Article template contents with sensitive data could be accessed from agents without permissions.
An external attacker is able to send a specially crafted email (with many recipients) and trigger a potential DoS of the system
Attacker might be able to execute malicious Perl code in the Template toolkit, by having the admin installing an unverified 3th party package
A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.
Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.
When Secure::DisableBanner system configuration has been disabled and agent shares his calendar via public URL, received ICS file contains OTRS relea…