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OtrsApplication

CVE-2022-3501

HIGH · 7.5 CVSS v3.1 Published 2022-10-17
Fix available
A fix is available. Upgrade to 8.0.26 or later.
See remediation →
84/100
Remediation priority · High
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Article template contents with sensitive data could be accessed from agents without permissions.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

An authorization vulnerability in the article template system allows agents (users or processes) without proper permissions to access sensitive data stored within article templates. This is a broken access control issue where permission checks are either missing or improperly implemented on template content retrieval.

MitigationImplement and enforce proper authorization checks before allowing access to article template contents. Verify that the requesting agent has the required permissions for the specific template and data being accessed.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
OtrsApplication
Affected:>= 8.0.0, < 8.0.26

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Check OTRS installed version
    Run the command to retrieve the OTRS version (e.g., looking at the system information page, package manager, or version file in the OTRS installation directory)
    Affected if The installed version is >= 8.0.0 and < 8.0.26 (including 8.0.0, 8.0.1, 8.0.2... up to 8.0.25)
  2. Determine if article templates are in use
    Check if the article template feature is enabled or if any article templates have been created in the system (typically via admin interface or database query on template tables)
    Affected if Article templates exist or the template feature is active in the OTRS system
  3. Inspect authorization configuration for templates
    Review the ACL (Access Control List) configuration or permission settings related to article templates in the system configuration (Admin > ACL or the YAML configuration files)
    Affected if No ACL rules exist or existing ACLs do not restrict access to article template contents based on user/group permissions
  4. Verify template content access controls
    Test or inspect whether any user role without explicit template permissions can retrieve template contents through the article template retrieval functions/APIs
    Affected if Users or agents without specific template permissions can successfully access sensitive data stored in article templates

You are affected if OTRS version is between 8.0.0 and 8.0.25 inclusive AND the article template feature is enabled/used in your environment, regardless of ACL configuration since the vulnerability is a missing permission check in the core code.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 8.0.26 or later
Fixed in 8.0.26
Interim mitigation

Implement and enforce proper authorization checks before allowing access to article template contents. Verify that the requesting agent has the required permissions for the specific template and data being accessed.

Recommended fix Moderate confidence

8.0.26 or later (OTRS 8.0.x series)

  1. 1. Create a complete backup of the OTRS database and filesystem (including configuration files)
  2. 2. Put the OTRS system into maintenance mode to prevent user access during upgrade
  3. 3. Download OTRS version 8.0.26 or later from the official OTRS website
  4. 4. Extract the new version files, overwriting the existing installation
  5. 5. Run the OTRS package manager (bin/otrs.PackageManager.pl) to update any required packages
  6. 6. Clear all caches (bin/otrs.DeleteCache.pl)
  7. 7. Restart the OTRS web server and any related services
  8. 8. Verify that the upgrade was successful by logging in as an agent

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Otrs Scoped from the published advisory
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing3.0 h
  • Review / QA2.0 h
11.0 hours of engineering $1,930
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,088.

Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2022-3501 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data