Servicedesk PlusApplication · Manageengine

CVE-2011-1509

MEDIUM · 5.0 CVSS v2.0 Published 2011-09-20
Fix available
A fix is available. Upgrade to after 8012 or later.
See remediation →
59/100
Remediation priority · Elevated
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
The encryptPassword function in Login.js in ManageEngine ServiceDesk Plus (SDP) 8012 and earlier uses a Caesar cipher for encryption of passwords in cookies, which makes it easier for remote attackers to obtain sensitive information by sniffing the network.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

ManageEngine ServiceDesk Plus versions 8012 and earlier use a trivially breakable Caesar cipher in the encryptPassword function within Login.js to protect passwords stored in cookies. This weak encryption allows attackers who can sniff network traffic to easily decrypt and obtain user credentials.

MitigationReplace the Caesar cipher with a strong cryptographic algorithm (e.g., AES-256) for password encryption in cookies. Ensure proper key management and validate that existing cookie-based authentication continues to function after the change.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Servicedesk PlusApplication
Affected:<= 8012= 8.0

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Authentication
None
Confidentiality
Partial
Integrity
None
Availability
None

AV:N/AC:L/Au:N/C:P/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Check ServiceDesk Plus version
    Determine the installed version of ManageEngine ServiceDesk Plus and compare it to the affected range (versions 8012 and earlier, specifically version 8.0)
    Affected if The installed version is 8012 or earlier, or version 8.0
  2. Inspect Login.js for weak encryption
    Locate the Login.js file in the ServiceDesk Plus installation directory. Examine the encryptPassword function and verify if it uses a Caesar cipher for password encryption in cookies
    Affected if The encryptPassword function in Login.js uses a Caesar cipher to encrypt passwords stored in cookies
  3. Verify cookie-based authentication
    Log into ServiceDesk Plus and examine cookies created during authentication. Check if passwords or credentials are stored in cookies
    Affected if User passwords are stored in cookies using the weak Caesar cipher encryption

The environment is affected if ServiceDesk Plus version 8012 or earlier is running and Login.js uses a Caesar cipher to encrypt passwords stored in cookies.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 8012
Interim mitigation

Replace the Caesar cipher with a strong cryptographic algorithm (e.g., AES-256) for password encryption in cookies. Ensure proper key management and validate that existing cookie-based authentication continues to function after the change.

Fix this in Servicedesk Plus Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing4.0 h
  • Review / QA4.0 h
20.0 hours of engineering $3,560
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Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2011-1509 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2011-1509 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data