CVE-2011-2756
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedFileDownload.jsp in ManageEngine ServiceDesk Plus 8.0 before Build 8012 does not require authentication, which allows remote attackers to read files from a specific directory via unspecified vectors.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceThe FileDownload.jsp component in ManageEngine ServiceDesk Plus 8.0 before Build 8012 lacks authentication checks, allowing unauthenticated remote attackers to read arbitrary files from a specific server directory via direct HTTP requests to the vulnerable JSP file.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 8.0CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Authentication
- None
- Confidentiality
- Partial
- Integrity
- None
- Availability
- None
AV:N/AC:L/Au:N/C:P/I:N/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify ServiceDesk Plus installation and versionLocate the ServiceDesk Plus installation directory and check for version information. Look for a build number or version file typically found in the product's root directory or about page accessible via the web interface.Affected if The installed version is ServiceDesk Plus 8.0 with a build number earlier than 8012.
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Locate FileDownload.jspSearch for the FileDownload.jsp file within the ServiceDesk Plus web application directory (commonly in the webapps or similar deployment folder).Affected if The FileDownload.jsp file exists in the deployed application.
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Verify web interface accessibilityConfirm that the ServiceDesk Plus web interface is accessible over HTTP/HTTPS from the network. Attempt to access the FileDownload.jsp directly via a URL such as http[s]://[hostname]/FileDownload.jsp.Affected if The application is network-accessible and the FileDownload.jsp endpoint responds to direct requests without requiring authentication.
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Confirm build number is vulnerableDetermine the exact build number of the installed ServiceDesk Plus 8.0 instance. Compare this build number against the vulnerable range (before Build 8012).Affected if The build number is 8011 or lower, indicating the authentication fix has not been applied.
You are affected if ServiceDesk Plus 8.0 is installed with a build number earlier than 8012 and the FileDownload.jsp component is accessible over the network without authentication.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataUpgrade ManageEngine ServiceDesk Plus to Build 8012 or later, which implements proper authentication requirements for the FileDownload.jsp functionality.
- Consultation1.0 h
- Implementation2.0 h
- Testing2.0 h
- Review / QA1.0 h
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Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2011-2756 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2011-2756 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data