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Cisco Technical SupportApplication · Cisco

CVE-2014-5868

MEDIUM · 5.4 CVSS v2.0 Published 2014-09-11
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
59/100
Remediation priority · Elevated
No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
The Cisco Technical Support (aka com.cisco.swtg_android) application 3.7.1 for Android does not verify X.509 certificates from SSL servers, which allows man-in-the-middle attackers to spoof servers and obtain sensitive information via a crafted certificate.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

The Cisco Technical Support Android application version 3.7.1 fails to validate X.509 certificates from SSL servers, enabling man-in-the-middle attackers to intercept encrypted communications by presenting forged certificates and obtain sensitive information.

MitigationImplement proper SSL certificate chain validation in the Android app, including verification of certificate trust anchors, hostname matching, and expiration checking, then rebuild and distribute an updated application version.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Cisco Technical SupportApplication
Affected:= 3.7.1

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Adjacent
Complexity
M
Authentication
None
Confidentiality
Partial
Integrity
Partial
Availability
Partial

AV:A/AC:M/Au:N/C:P/I:P/A:P

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify if Cisco Technical Support app is installed
    On the Android device, go to Settings > Apps > Cisco Technical Support, or use ADB command: 'pm list packages | grep cisco'
    Affected if The package named com.cisco.technicalsupport or similar Cisco support package is present
  2. Retrieve the installed application version
    In Settings > Apps > Cisco Technical Support, note the version number shown under the app name, or use ADB: 'dumpsys package com.cisco.technicalsupport | grep versionName'
    Affected if Version displayed is exactly 3.7.1
  3. Verify the specific vulnerable version
    Cross-check the version number against the affected range: only version 3.7.1 is vulnerable. Earlier or later versions may have fixes.
    Affected if The installed version matches exactly 3.7.1

You are affected if the Cisco Technical Support Android application version 3.7.1 is installed on your device, as this version fails to validate SSL certificates and is vulnerable to man-in-the-middle attacks.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Implement proper SSL certificate chain validation in the Android app, including verification of certificate trust anchors, hostname matching, and expiration checking, then rebuild and distribute an updated application version.

Fix this in Cisco Technical Support Scoped from the published advisory
  • Consultation3.0 h
  • Implementation6.0 h
  • Testing3.0 h
  • Review / QA2.0 h
14.0 hours of engineering $2,490
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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2014-5868 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data