CVE-2014-9324
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedThe GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceThe GenericInterface component in OTRS Help Desk lacks proper authorization checks, allowing authenticated users to access and modify tickets outside their permitted scope. This is an access control bypass in the web services API layer (GenericInterface) that handles ticket operations.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 3.2.0= 3.2.1= 3.2.2= 3.2.3= 3.2.4= 3.2.5= 3.2.6= 3.2.7= 3.2.8= 3.2.9= 3.2.10= 3.2.11CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- M
- Authentication
- Single
- Confidentiality
- Partial
- Integrity
- Partial
- Availability
- Partial
AV:N/AC:M/Au:S/C:P/I:P/A:P
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify OTRS versionCheck the installed OTRS version by looking at the VERSION file in the OTRS home directory (typically /opt/otrs/VERSION) or by accessing the admin panel and viewing system informationAffected if The installed version is any of: 3.2.0, 3.2.1, 3.2.2, 3.2.3, 3.2.4, 3.2.5, 3.2.6, 3.2.7, 3.2.8, 3.2.9, 3.2.10, or 3.2.11
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Verify GenericInterface is enabledCheck the GenericInterface configuration by examining the Kernel/Config.pm file or accessing the web interface at Administration > GenericInterface > Web Services. Look for enabled web service configurations.Affected if GenericInterface web services are active and accessible
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Check web service exposureInspect the web server configuration and OTRS web service settings to determine if GenericInterface endpoints are exposed to untrusted networks or users. Look for exposed SOAP/REST endpoints in the web service configuration.Affected if GenericInterface web services are reachable from the network without additional access restrictions beyond OTRS authentication
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Review ticket access control permissionsTest the GenericInterface API with a user account that has limited ticket permissions. Attempt to access or modify a ticket outside the user's assigned scope using the web service API calls.Affected if An authenticated user can successfully read or modify tickets they should not have access to based on their role permissions
A user is affected if they run OTRS versions 3.2.0 through 3.2.11 with GenericInterface web services enabled and exposed, allowing authenticated users to bypass ticket access controls.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataUpgrade OTRS to version 3.2.17, 3.3.11, or 4.0.3 or later. Alternatively, if upgrading is not immediately feasible, restrict access to the GenericInterface web services or implement additional authentication controls at the web server level.
- Consultation3.0 h
- Implementation6.0 h
- Testing4.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $4,224.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2014-9324 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2014-9324 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Version or environment caveats, and links to real fixes
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