Packaged Contact Center EnterpriseApplication · Cisco
CVE-2018-0444
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedA vulnerability in the web-based management interface of Cisco Packaged Contact Center Enterprise could allow an unauthenticated, remote attacker to conduct a stored XSS attack against a user of the interface. The vulnerability is due to insufficient validation of user-supplied input by the web-based management interface. An attacker could exploit this vulnerability by persuading a user of the interface to click a customized link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the interface or access sensitive browser-based information.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceA stored cross-site scripting (XSS) vulnerability exists in the web-based management interface of Cisco Packaged Contact Center Enterprise. An unauthenticated, remote attacker can inject malicious script through insufficiently validated user input, which is then stored and executed when a user clicks a crafted link, allowing arbitrary script execution in the browser context.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data
Packaged Contact Center EnterpriseApplication
= 11.6\(1\)CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Verify the PCCE web management interface is accessibleAttempt to access the Cisco Packaged Contact Center Enterprise web-based management interface URL (typically on port 443 or 8443) from a browser or curl commandAffected if The web interface is exposed and reachable externally or from untrusted networks
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Check installed Cisco Packaged Contact Center Enterprise versionLog into the PCCE administration interface and navigate to the version information page, or run the command 'show version' via the CLI if availableAffected if The installed version is exactly 11.6(1)
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Examine web interface input fields for potential stored XSSLog into the web management interface and inspect forms or input fields where user data is accepted and stored (such as user profile fields, contact information, or configuration parameters)Affected if Input fields accept HTML or script tags without sanitization or encoding
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Review web server access and error logs for XSS attack signaturesExamine logs in the PCCE web management logs directory for patterns like <script>, javascript:, onerror=, or other XSS payloads in request parametersAffected if Logs contain suspicious script injection patterns in user-submitted data
A user is affected if they are running Cisco Packaged Contact Center Enterprise version 11.6(1) with the web-based management interface accessible and exposed to users or attackers.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataApply the vendor patch from Cisco when available; in the interim, educate users about not clicking untrusted links and consider restricting access to the web management interface to trusted networks.
Fix this in Packaged Contact Center Enterprise
Scoped from the published advisory
- Consultation4.0 h
- Implementation8.0 h
- Testing6.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,600.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2018-0444 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2018-0444 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data