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Packaged Contact Center EnterpriseApplication · Cisco

CVE-2023-20061

MEDIUM · 6.5 CVSS v3.1 Published 2023-03-03
Fix available
A fix is available. Upgrade to 12.6 or later.
See remediation →
71/100
Remediation priority · Elevated
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Multiple vulnerabilities in Cisco Unified Intelligence Center could allow an authenticated, remote attacker to collect sensitive information or perform a server-side request forgery (SSRF) attack on an affected system. Cisco plans to release software updates that address these vulnerabilities.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Cisco Unified Intelligence Center contains multiple vulnerabilities allowing authenticated remote attackers to collect sensitive information or perform server-side request forgery (SSRF) attacks. The SSRF vulnerability is particularly concerning as it could allow attackers to make the affected server request internal resources, potentially bypassing network segmentation.

MitigationApply the Cisco software update when released through the Cisco support portal. Until then, restrict access to the Unified Intelligence Center to only authenticated, authorized users and monitor for unusual outbound requests.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Packaged Contact Center EnterpriseApplication
Affected:all versions
Unified Contact Center EnterpriseApplication
Affected:all versions
Unified Contact Center ExpressApplication
Affected:all versions
Unified Intelligence CenterApplication
Affected:< 12.6\(2\)

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed Cisco contact center products
    Review system inventory or run 'show version' on the Cisco device to list installed software packages and determine if Unified Intelligence Center, Packaged Contact Center Enterprise, Unified Contact Center Enterprise, or Unified Contact Center Express are present
    Affected if Any of these products are installed and the version of Unified Intelligence Center is below 12.6(2)
  2. Check Unified Intelligence Center version
    Access the Unified Intelligence Center admin interface and navigate to Help > About, or use the CLI command 'show version' if available, to confirm the installed software version
    Affected if The installed version is below 12.6(2) or the version cannot be determined (all versions below 12.6(2) are affected)
  3. Verify web interface exposure
    Review network firewall rules and access lists to determine if the Unified Intelligence Center web interface (typically ports 443 or 8080) is accessible from untrusted networks or the internet
    Affected if The web interface is accessible from untrusted networks without VPN or proper network segmentation
  4. Confirm user authentication controls
    Review user accounts and role-based access control (RBAC) configuration in the Unified Intelligence Center admin panel to verify that only authorized, authenticated users have access
    Affected if Anonymous or unauthenticated access is possible, or if default credentials remain in use
  5. Check for suspicious outbound requests
    Review outbound network traffic logs and web server access logs for the Unified Intelligence Center server, looking for unusual internal IP requests (such as 10.x.x.x, 192.168.x.x, 127.x.x.x) or unexpected API calls
    Affected if The server has made outbound requests to internal resources that were not initiated by legitimate administrators

A user is affected if they run any of the listed products with Unified Intelligence Center version below 12.6(2) and the web interface is accessible to attackers, particularly from untrusted networks.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 12.6 or later
Fixed in 12.6
Interim mitigation

Apply the Cisco software update when released through the Cisco support portal. Until then, restrict access to the Unified Intelligence Center to only authenticated, authorized users and monitor for unusual outbound requests.

Recommended fix Moderate confidence

Unified Intelligence Center: 12.6(2) or later; Other products: No fixed version specified - awaiting Cisco patch release

  1. 1. Identify the current version of Cisco Unified Intelligence Center in your environment
  2. 2. For Unified Intelligence Center: Upgrade to version 12.6(2) or later to remediate this vulnerability
  3. 3. For Packaged Contact Center Enterprise, Unified Contact Center Enterprise, and Unified Contact Center Express: Monitor Cisco security advisories for upcoming patches; no fixed version is currently specified
  4. 4. After upgrading, verify the installation was successful and the vulnerability is remediated
  5. 5. Review Cisco Unified Intelligence Center logs and access controls to ensure no unauthorized access occurred
Caveat Review Cisco release notes for 12.6(2) to check for any configuration or integration changes that may affect your deployment

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Packaged Contact Center Enterprise Scoped from the published advisory
  • Consultation3.0 h
  • Implementation4.0 h
  • Testing4.0 h
  • Review / QA2.0 h
13.0 hours of engineering $2,280
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,648.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2023-20061 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data