CVE-2020-12778
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedCombodo iTop does not validate inputted parameters, attackers can inject malicious commands and launch XSS attack.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceCombodo iTop fails to validate user-supplied parameters, allowing attackers to inject malicious JavaScript or HTML into input fields. This cross-site scripting (XSS) vulnerability could enable session hijacking, credential theft, or phishing attacks against users viewing the crafted content.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data< 2.7.1= 3.0.0CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify iTop versionLocate the version file or access the iTop administration dashboard (typically at /itop/pages/UI.php?c=menu&a=about or check version.php in the installation root) to determine the installed version numberAffected if The installed version is less than 2.7.1 or exactly equal to 3.0.0
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Confirm iTop is web-facingVerify that the iTop web interface is accessible and accepts user input through web forms, portals, or API endpointsAffected if The iTop web interface is active and processes user-submitted data in input fields
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Identify unvalidated input pointsReview web forms, search fields, user profile fields, and any API endpoints that accept user-supplied parameters for lack of server-side input validationAffected if User input fields do not implement strict server-side validation before processing
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Check output encoding configurationInspect the application configuration files (such as config.php or datamodel.xml) for any XSS protection settings or output encoding configurationsAffected if Output encoding is disabled, missing, or not configured for user input fields
A user is affected if their installed iTop version is less than 2.7.1 or exactly 3.0.0 AND the web interface with user input processing is enabled.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor data2.7.1
Implement strict input validation and output encoding across all user input points in iTop. Use parameterized queries and context-aware output escaping to neutralize malicious payloads.
- Consultation4.0 h
- Implementation8.0 h
- Testing4.0 h
- Review / QA3.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,408.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2020-12778 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2020-12778 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data