CVE-2021-32454
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedSITEL CAP/PRX firmware version 5.2.01 makes use of a hardcoded password. An attacker with access to the device could modify these credentials, leaving the administrators of the device without access.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceThe SITEL CAP/PRX firmware version 5.2.01 contains hardcoded credentials that allow an attacker with device access to modify administrative passwords, effectively locking out legitimate administrators.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 5.2.01CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Adjacent
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- High
CVSS:3.1/AV:A/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify the firmware version of the SITEL CAP/PRX deviceAccess the device management interface (web GUI or console) and navigate to System Information or Firmware Status to retrieve the installed firmware version numberAffected if The displayed firmware version is exactly 5.2.01
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Confirm the device model is CAP or PRXVerify that the device model identifier in the system information shows either CAP or PRX (or CAP/PRX) as the product typeAffected if The device is a Sitel CAP or PRX model running firmware version 5.2.01
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Check for presence of default administrative credentialsLocate any documentation, configuration backups, or credential storage files that may contain hardcoded account credentials for the deviceAffected if Default or hardcoded administrative credentials are found in device configuration or associated files
The environment is affected if the SITEL CAP/PRX device is running firmware version 5.2.01 and the device has not had default credentials replaced with unique strong passwords.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataChange the default hardcoded credentials immediately to unique, strong passwords and ensure the device is not exposed to untrusted network segments.
- Consultation2.0 h
- Implementation2.0 h
- Testing2.0 h
- Review / QA1.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $1,984.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2021-32454 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2021-32454 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
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