CVE-2021-33674
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedUnder certain conditions, SAP Contact Center - version 700, does not sufficiently encode user-controlled inputs. This allows an attacker to exploit a Reflected Cross-Site Scripting (XSS) vulnerability when creating a new email and to execute arbitrary code on the victim's browser.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceSAP Contact Center version 700 contains a reflected XSS vulnerability where user-controlled inputs in the new email creation function are not properly encoded, allowing attackers to inject malicious scripts that execute in victim browsers.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 700CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Confirm SAP Contact Center installationCheck system for SAP Contact Center component - look for SAP Contact Center processes, services, or installation directories. This is typically installed as part of SAP CRM or standalone Contact Center suite.Affected if SAP Contact Center is not installed on the system
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Identify installed versionCheck the exact version of SAP Contact Center installed. Look in SAP system information, installed software list, or Contact Center admin interface for version number 700.Affected if Version is exactly 700 (only version 700 is affected)
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Verify email creation feature is enabledCheck if the email creation/composition functionality in Contact Center is enabled and accessible to users. Look for email module configuration in Contact Center admin settings.Affected if Email creation feature is enabled and accessible to users (required for XSS to trigger)
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Inspect email input fields for encodingIn the email creation interface, examine if user input fields (subject, body, recipient) accept and render HTML/script characters without encoding. Test with benign script tags in email fields.Affected if Script tags or HTML are rendered as-is without encoding in email preview or sent output (indicating vulnerability is present)
You are affected if SAP Contact Center version 700 is installed AND the email creation feature is enabled, allowing unsanitized script injection in email fields.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataImplement proper input validation and output encoding for all user-controlled inputs in the email creation functionality to prevent script injection.
- Consultation2.0 h
- Implementation4.0 h
- Testing2.0 h
- Review / QA1.0 h
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Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2021-33674 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2021-33674 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
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